Aspiring Minds - Senior Manager - Corporate Client Servicing

Senior Manager - Corporate Client Servicing

Location : Gurgaon

Job Description :

- The candidate shall lead and develop a world -class service delivery team that provides leading-edge delivery capability to AM and its customers. The candidate will be responsible to deliver projects exceptionally well and ensuring all processes are followed. You will work with a global delivery team and drive client outcomes.

- Responsible for ensuring right processes, metrics are captured and corrective actions are taken on time. You will contribute to the overall vision and direction of the company. The candidate will also interact with the client on a regular basis. The final goal of the job is to create high levels of client satisfaction.

Role and Responsibilities:

- Understand and service client's requirements, be the face of the company to the Top-notch corporates and be accountable and responsible for planning and execution of all projects.

- Provide consulting services to key clients; and drive continuous customer experience optimization.

- Manage client relationships (expectations, communications, negotiations, escalation, feedback, etc).

- Build an integrated, engaged and high performing team, with strong culture of delivery and best -in -class thinking.

- Training / Mentoring / Coaching for team members to create a solid implementation team.

Desired Candidate Profile:

- Exceptional Team management experience, excellent communication and analytical skills

- 5+Yrs of Experience in Team Handling/Service delivery profiles

- High level of EQ and inter-personal relationship skills; Candidates with MBA would be preferred.

- Front line experience working with high growth corporates in Service delivery domain preferably with B2B experience.

About Aspiring Minds:

Aspiring Minds is India's foremost employability assessment company, headquartered in Gurgaon, AMCAT- - our flagship product is India's Largest Employability Test. Conducted across the country throughout the year, and tens of thousands of candidates secure their dream jobs every year through AMCAT.The state of the art assessment tools developed by Aspiring Minds have been used across industry verticals to help recruit the right people, develop profile-wise employability benchmarks and assess workforce health. Aspiring Minds' management comes from IITs, MIT (USA) and IIMs, more than 500 full-time employees, and an advisory board with distinguished people from Harvard Business School, MIT and UIUC (USA). Aspiring Minds products and solutions have been adopted by leading corporates including HCL, GE, Bank of America, Amazon, Genpact, Wipro, Citi, Tata Motors, Dupont, Daimler, Mphasis An HP Company, Ericsson, John Deere, Tally, among others.

To learn more about the company, you can visit our website at www.aspiringminds.com