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Aspire Technology Solutions - AVP/Regional Head - Customer Support Experience - Post Production Support (12-25 yrs)
Qualifications and Skillset
Domain - Banking / Financial Domain only
Essential: 12+ years minimum managing and leading a team in a customer support organization in a business to the business global software company
- Support Manager responsible for Customer Relationship Management during Implementation and Post Production Support
- Support Experience Tier 1 and Tier 2 banks for Finance and Risk Solutions.
- Demonstrated record of using customer segmentation and engagements to improve the customer experience in an innovative and repeatable way
- Effective at designing high-value engagements for various customer audiences that they find appealing and that enables them to improve their businesses
- Proven achievement in having achieved similar transformation and measurable outcomes in comparable roles
- Regional and/or international experience
- Background/experience/achievements in the financial software industry
- Should be Expert in defining Standard Processes, Top Level executive and Client communication.
- Evidence of having implemented structured methodologies to plan, execute and measure positive change
- Strong sense of the process and the ability to innovate on process tools and conventions
- Excellent tactical execution skills
- Outstanding customer service skills
- Sound judgment, problem-solving, and decision-making ability
- The ability to plan, execute and deliver multiple projects while staying organized
- Passionate about customer service and how it can positively transform businesses
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