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01/05 Jyoti
Senior Manager at Aspire

Views:2423 Applications:255 Rec. Actions:Recruiter Actions:10

Aspire Technology Solutions - AVP - Customer Support/Customer Experience (10-20 yrs)

Pune Job Code: 692806

Qualifications and Skillset

Essential: 10+ years minimum managing and leading a team in a customer support organization in a business to business global software company

- Demonstrated record of using customer segmentation and engagements to improve the customer experience in an innovative and repeatable way

- Effective at designing high-value engagements for various customer audiences that they find appealing and that enables them to improve their businesses

- Proven achievement in having achieved similar transformation and measurable outcomes in comparable roles

- Regional and/or international experience

- Background/experience/achievements in the financial software industry

- Evidence of having implemented structured methodologies to plan, execute and measure positive change

- Strong sense of process and the ability to innovate on process tools and conventions

- Excellent tactical execution skills

- Outstanding customer service skills

- Sound judgment, problem-solving, and decision-making ability

- The ability to plan, execute and deliver multiple projects while staying organized

- Passionate about customer service and how it can positively transform businesses

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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