Upgrade to Pro Member
Aspire Technology Solutions - AVP - Customer Support/Customer Experience (10-20 yrs)
Qualifications and Skillset
Essential: 10+ years minimum managing and leading a team in a customer support organization in a business to business global software company
- Demonstrated record of using customer segmentation and engagements to improve the customer experience in an innovative and repeatable way
- Effective at designing high-value engagements for various customer audiences that they find appealing and that enables them to improve their businesses
- Proven achievement in having achieved similar transformation and measurable outcomes in comparable roles
- Regional and/or international experience
- Background/experience/achievements in the financial software industry
- Evidence of having implemented structured methodologies to plan, execute and measure positive change
- Strong sense of process and the ability to innovate on process tools and conventions
- Excellent tactical execution skills
- Outstanding customer service skills
- Sound judgment, problem-solving, and decision-making ability
- The ability to plan, execute and deliver multiple projects while staying organized
- Passionate about customer service and how it can positively transform businesses
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
2-Step Verification - Action Required
We've updated our security procedures!
Your privacy and security are important to us. We've recently updated our security measures to make iimjobs.com safer and more secure for you. This change requires you to reset your password.
Please reset your password using the link sent to your email. If you did not receive any email, please check your spam folder..
