ASC Group - Operations Audit Role - CA

Audit experience in NBFC is mandatory - Audit of Loans, KYC, Documents, RBI Guidelines

Responsibilities

Customer Service Management:

- Develop and implement customer service policies and procedures.

- Ensure prompt and effective resolution of customer complaints and issues.

- Monitor customer service metrics to ensure high levels of customer satisfaction.

- Train, mentor, and supervise customer service representatives.

Customer Accounting Management :

- Manage customer accounts, including billing, payments, and collections.

- Oversee the reconciliation of accounts and resolve discrepancies.

- Ensure compliance with regulatory requirements related to customer accounting.

- Develop and implement strategies to improve efficiency and accuracy in customer accounting processes.

Team Leadership:

- Lead and motivate a team of customer service and accounting professionals.

- Conduct regular performance evaluations and provide feedback and coaching.

- Foster a positive and collaborative work environment.

Reporting and Analysis:

- Prepare regular reports on customer service and accounting activities for management review.

- Analyze data to identify trends and opportunities for improvement.

- Make recommendations for operational enhancements based on analysis and feedback.

Cross-functional Collaboration:

- Collaborate with other departments, such as sales, operations, and compliance, to ensure seamless customer service delivery.

- Participate in cross-functional projects and initiatives as needed.

Desired Candidate Profile:

- CA with 10+ years of experience in Operations Audit role in NBFC

- Proven experience in customer service management and customer accounting within the financial services industry, preferably in an NBFC.

- Strong leadership and managerial skills with the ability to effectively supervise a team.

- Excellent communication and interpersonal skills.

- Analytical mindset with the ability to interpret data and make data-driven decisions.

- Knowledge of regulatory requirements and best practices in customer service and accounting.