Posted By
Posted in
Banking & Finance
Job Code
1473263
Audit experience in NBFC is mandatory - Audit of Loans, KYC, Documents, RBI Guidelines
Responsibilities
Customer Service Management:
- Develop and implement customer service policies and procedures.
- Ensure prompt and effective resolution of customer complaints and issues.
- Monitor customer service metrics to ensure high levels of customer satisfaction.
- Train, mentor, and supervise customer service representatives.
Customer Accounting Management :
- Manage customer accounts, including billing, payments, and collections.
- Oversee the reconciliation of accounts and resolve discrepancies.
- Ensure compliance with regulatory requirements related to customer accounting.
- Develop and implement strategies to improve efficiency and accuracy in customer accounting processes.
Team Leadership:
- Lead and motivate a team of customer service and accounting professionals.
- Conduct regular performance evaluations and provide feedback and coaching.
- Foster a positive and collaborative work environment.
Reporting and Analysis:
- Prepare regular reports on customer service and accounting activities for management review.
- Analyze data to identify trends and opportunities for improvement.
- Make recommendations for operational enhancements based on analysis and feedback.
Cross-functional Collaboration:
- Collaborate with other departments, such as sales, operations, and compliance, to ensure seamless customer service delivery.
- Participate in cross-functional projects and initiatives as needed.
Desired Candidate Profile:
- CA with 10+ years of experience in Operations Audit role in NBFC
- Proven experience in customer service management and customer accounting within the financial services industry, preferably in an NBFC.
- Strong leadership and managerial skills with the ability to effectively supervise a team.
- Excellent communication and interpersonal skills.
- Analytical mindset with the ability to interpret data and make data-driven decisions.
- Knowledge of regulatory requirements and best practices in customer service and accounting.
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Posted By
Posted in
Banking & Finance
Job Code
1473263