jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
04/08 Ruchika Bhardwaj
Managing Partner/Founder at Workoid Consultants

Views:2256 Applications:33 Rec. Actions:Recruiter Actions:6

Area Service Manager - SME - Mobile Network Operator (6-10 yrs)

Delhi/NCR Job Code: 362438

We are looking for a Area Service Manager - SME with a leading mobile network operator based at New Delhi.

Job Details :

Location : New Delhi

Circle : New Delhi

CTC : Standard Industry Hike

Grade : DM / Manager

Experience : 6 yrs - 9 yrs

Education : Graduate

Key Accountabilities

1. Churn Management - Value Churn, Subscriber Churn, Premium Churn

2. Upselling - Revenue (INR) generated via upsell via Service Desk (monthly)

3. 60 % of Cases registered at termination desk due to Service Issues needs to be retained

4. 10% Revenue Growth in Existing Customer base by way of Upgrade or new Site addition

5. Implementation of SME revised model as agreed guidelines..

6. Focus on driving customer experience excellence

7. Focus on Internal Business Process

8. Deliver on Big Bets and driving Projects for future business growth (Focus on strategic thrust areas, special projects and assignments) - 100% Platinum customers to be managed by ASM, Efficiency in productivity and cost optimization

9. Team Management - 100% LWP Training & Green Level Certification to be completed within 3 months of induction ASM / ZSMs

If the above role excites you, Kindly share your updated Photo resume with the below mentioned details -

Current Location

Ok to relocate to New Delhi

Reason seeking relocation

Family Set up ( Married /Kids/ Husband's / Wife's Job)

Age

DOB

Ed Qualification with Institute

Is your Post Grad full time/distance

Total Exp

Exp in Customer Service ( yrs)

Industries worked in ( Pls specify)

Exp in Telecom if any

Exp in handling Service for Enterprise Business Customers ( Yrs)

Are you handling SME Service currently in your role

Current Team Size (Direct Reports on papers)

Geography /Region You are handling

Current Organization

Current Desgn

Reporting to

Current CTC ( fixed + Variable)

Expected CTC

Notice Period

Min NP to be served

Any Interaction with New Delhi Circle in past 6 months

We would appreciate some good references for this position who is eligible and looking for change, in case you decide not to go ahead with this opportunity.

Thanks in advance. We look forward to hearing from you.

Please feel free to connect for any further clarifications.

Ruchika
Team Workoid

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.