Managing Partner/Founder at Workoid Consultants
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Area Service Manager - SME - Mobile Network Operator (6-10 yrs)
We are looking for a Area Service Manager - SME with a leading mobile network operator based at New Delhi.
Job Details :
Location : New Delhi
Circle : New Delhi
CTC : Standard Industry Hike
Grade : DM / Manager
Experience : 6 yrs - 9 yrs
Education : Graduate
1. Churn Management - Value Churn, Subscriber Churn, Premium Churn
2. Upselling - Revenue (INR) generated via upsell via Service Desk (monthly)
3. 60 % of Cases registered at termination desk due to Service Issues needs to be retained
4. 10% Revenue Growth in Existing Customer base by way of Upgrade or new Site addition
5. Implementation of SME revised model as agreed guidelines..
6. Focus on driving customer experience excellence
7. Focus on Internal Business Process
8. Deliver on Big Bets and driving Projects for future business growth (Focus on strategic thrust areas, special projects and assignments) - 100% Platinum customers to be managed by ASM, Efficiency in productivity and cost optimization
9. Team Management - 100% LWP Training & Green Level Certification to be completed within 3 months of induction ASM / ZSMs
If the above role excites you, Kindly share your updated Photo resume with the below mentioned details -
Ok to relocate to New Delhi
Reason seeking relocation
Family Set up ( Married /Kids/ Husband's / Wife's Job)
Ed Qualification with Institute
Is your Post Grad full time/distance
Exp in Customer Service ( yrs)
Industries worked in ( Pls specify)
Exp in Telecom if any
Exp in handling Service for Enterprise Business Customers ( Yrs)
Are you handling SME Service currently in your role
Current Team Size (Direct Reports on papers)
Geography /Region You are handling
Current CTC ( fixed + Variable)
Min NP to be served
Any Interaction with New Delhi Circle in past 6 months
We would appreciate some good references for this position who is eligible and looking for change, in case you decide not to go ahead with this opportunity.
Thanks in advance. We look forward to hearing from you.
Please feel free to connect for any further clarifications.
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