Area Service Manager - Auto

The Area Service Manager is responsible for the territory service requirements with focus on process/product improvement.

- Deep Understanding of service processes.

- Dealership Management

- Product Knowledge

- Competition Tracking

- Product Quality

- Negotiation and Conflict Resolution

Service volume growth:

- Achieving the service targets through channel partners in the assigned region

- Increasing the market share for the assigned region by providing strategic directives

- Involved in the preparation of Plan Actuals with Regional Manager for setting service targets for ASM by analyzing actual service vs expected service

- Updating market developments periodically to facilitate proactive steps to combat competition

- Analyzing market service data and customer satisfaction data

NPS:

- Identifying the network gaps & identify prospective dealers

- Managing the business by monitoring each dealership in terms of viability and profitability

- Providing support and Handholding new dealers to ensure smooth operations

Repair Quality:

- Capturing RM and ASM best practices and deploy them horizontally in concerned areas

Service Capability:

- Initiate marketing programs/ BTL activities from time to time in the assigned region and monitor customer service to achieve service objectives and customer satisfaction

- Kaizens

- Stock planning & correction

Dealership Performance:

- Deploys best practices from one region to the other.

- Career pathing and mentorship

- Conduction of team building activities in order to drive engagement among the service team

The above list is not exhaustive and could evolve with changing needs & priorities of the company

- Service volume growth

- NPS improvement

- Repair Quality improvement

- Counter measure PFRs for improvement

- TAT reduction - spare parts service level improvement

- Projects undertaken for the quarter/ territory