Area Sales Manager - LAP/Home Loan

About the job

Business Unit: LAP/HL (Expeirence Required)

Job Mandate

The Area Sales Manager will be responsible for generating new business, maintaining client relationships, and managing the home loan process from application through closing.

This role involves working closely with customers to understand their financial needs and provide tailored home loan solutions, ensuring a smooth and efficient loan process.

Key Responsibilities

- Business Development:

- Identify opportunities for account growth and new business.

- Collaborate with the sales team to develop strategies for client acquisition and retention.

- Participate in business development activities, including networking events, seminars, and conferences.

- Provide insights and feedback to the product development team to enhance service offerings.

- Client Relationship Management:

- Establish and maintain strong, long-term relationships with clients.

- Serve as the main point of contact for client inquiries and concerns.

- Regularly communicate with clients to understand their needs and provide tailored solutions.

- Conduct regular reviews with clients to ensure their satisfaction and identify opportunities for further engagement.

- Account Management:

- Manage a portfolio of client accounts, ensuring timely and accurate delivery of services.

- Monitor client accounts to ensure compliance with terms and conditions.

- Address and resolve any issues or conflicts that may arise.

- Customer Service:

- Provide exceptional customer service by promptly addressing client needs and concerns.

- Ensure a high level of client satisfaction and loyalty.

- Develop and implement strategies to improve client experience.

- Cross-Functional Collaboration:

- Work closely with other departments (e.g., sales, marketing, finance) to ensure seamless service delivery.

- Coordinate with internal teams to address client needs and develop solutions.

- Participate in team meetings and contribute to strategic planning initiatives.

- Reporting and Documentation:

- Maintain accurate and up-to-date records of client interactions and transactions.

- Prepare regular reports on account status, client feedback, and service performance.

- Use CRM systems to manage client information and track interactions