11/01 Pranali G
HR Recruiter at R2R Consults

Views:833 Applications:42 Rec. Actions:Recruiter Actions:12

Area Manager - Retail Operations (5-15 yrs)

Chennai Job Code: 652807

- Responsible for shaping the retail strategy within the business, ensuring that plans work and taking decisions on matters relating to day to day retail operations.

- Manage and assure that all stores in the region operate within the established budget and perform good to meet the revenue goals.

- Identify store problems and resolve issues.

- Establish and maintain relationship with the client. Manage and mentor team of Store Manager, Floor Managers & Fashion Assistant.

- Train and motivate team to meet customer expectations in sales effort.

- Implement key performance recognition program along with training program for under performers to motivate them and enhance skills.

- Ensure adequate staffing and maintained scalable and stable workforce.

Key Responsibilities :

- Implemented policies and SOP and delivered comprehensive training programs for smooth operation & best customer service.

- Monitoring & controlling store compliance in all areas, including customer care effective planning, staff training and development, organization & time management

- Work closely with merchandising, HR, Operations Analyst, Asset Protection and finance team

- Responsible for P&L and expense management.

- Ensuring that retail shops operating in the designated area achieve set income, profit and customer service targets.

- Roll-out, implementation and adherence of various Store Processes, Measure & improve process efficiencies across all internal and external customer touch points.

- New Store Roll-out. Operational Strategy formulation for optimizing bill value, basket size etc.

- Visual Merchandising by combining brands, environments, and spaces into a stimulating and engaging display to encourage the sale of a product.

- Inventory Management, Stock replenishment support, category management, new product introduction.

- Determine staffing requirements, and interview, hire, guide, motivate, train and develop the team for excellent customer service

- Managing an integrated Customer service operation, Supervising & training staff, Security, Admin & Commercial issues.

- Monitor customer reviews and product issues database to identify potential product issues and take appropriate corrective action.

- Coordinating with VM, IT, Finance, Logistics, HR, Merchandising Planning & Marketing team. Using feedback from other departments to integrate each stores retail strategy with the company's other activities.

- Responsible for Target sharing, Daily Sales Reports with COO and Top Management.

- Inventory Audits, Cash management transactions Audits.

- Responsible for meeting budgetary & Sales targets through motivating & developing staff, consistently achieving & surpassing KPI

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