Area Collections Manager - Lending

Job Responsibilities:

- Managing the portfolio by strategizing and driving collections for the assigned region.

- Driving the compliance to collection processes in the assigned region

- Responsible for controlling the roll rates and recovery of overdue from the delinquent pool & controlling bucket wise delinquencies.

- Drive Higher resolution rates across buckets. Reviewing collections KPI to deliver superior client experience.

- Develop and execute collection strategies consistent with the nature of exposure and gravity of delays in payment.

- Identify, develop and continuously improve collections process to ensure overall efficiency

- Develop in an in-depth understanding collections SOP and drive implementation

- Accountable for designing and implementing Compliance &; Controls for collections unit in line with regulatory guidelines.

- Daily monitoring and regular reviews of delinquent portfolio to make location level strategy for smooth operations.

Functional Competencies

- Business Acumen: Analyse the effectiveness of the processes on a day-to-day basis and course correct.

- Analytical: Drive specific process efficiency metrics and be accountable to drive data-driven decision making.

- Managing Stakeholder: Manage disagreements maturely and align stakeholders. Communicate proactively and help bring clarity around deliverables and owners.

- Results Oriented: Deliver on short-term goals and long-term milestones set by business.

Attributes we are looking for

- Must be MBA/Graduate and above and have at least 5 years; experience in collections.

- Experience in New age NBFCs or Banks or Fintech is mandatory.

- Decision making, work under pressure, Effective communication,