Area Collection Manager - Secured/Unsecured Loan

Purpose of the Job:

- Managing recovery of secured & unsecured loan products within States Particular Area for delinquent branches.

- Implement systems in collections flows & recovery department for meeting audit requirements

Leading a time of sizeable strength , mentoring and coaching the collections team including periodic trainings 

- Calibrate growth in line with current segments

- Improve collection and legal recovery

- Manage cost in line with lower revenues

- Effective segmentation of the portfolio to maximize recoveries

- Monitoring losses within Area/Branches

- Monitoring and driving continuous improvement of metrics of Customer Verification, Payment Processing, Delivery and Billing processes.

- Monitory all collections processes within the state including branch Cash reconciliations

- Effective segmentation of the portfolio to maximize recoveries

- Delivering Business Targets communicated by National Collection Manager

- Build strong relationship with customers

- Co-ordination among cross functional teams (Sales, Collections, Fraud, Risk) and central teams

- Identifying and implementing new solutions to existing processes and to lead team with innovative ideas to bring best out of them.

- Focus on retention, development and employee engagement

- Build capability at branch level to improve productivity

- Identifying and implementing new solutions to existing processes and to lead team with innovative ideas to bring best out of them.

- Ensure strong corporate governance, regulatory compliance & adherence to management model

- Lead and Develop Quality initiatives across Collection functions

- Monitory all collections processes within the state including branch Cash reconciliations.