- To achieve collection targets assigned to the state by meeting each bucket efficiencies & effectiveness norms

- Manage productivity by fixing parameters for agencies/collection executives and monitoring performance against set parameters and daily review the same.

- To ensure that there is adequate feet on Street availability area-wise/bucket-wise.

- Liaison with other functions and departments viz. sales, credit, operations, RIC.

- Manage and deliver performance in terms of, resolution, rollbacks, recovery rates/ values and optimum utilization of field resources to increase efficiencies as per the target set for the assigned portfolio.

- Design and review the logics of field follow-up for the portfolio managed towards the achievement of the target set.

- Monitor and review the agency/field executives- performances periodically.

- Achieve the money collection under principal, fees & charges as per targets.

- Inventory control for reducing the opening balance of the portfolio using the rollback & normalization concepts.

- Control over the stock at the yard through regular visitations and reporting the discrepancies / compliant items as a visit report. (Applicable for Auto, two-wheelers, Agri & CTG Loans)

- Ensuring allocation management is done through the web-collections including the stock movement in the yard and sale in auction.

- Innovate and design logics to effectively address disputes, expired etc cases to prevent any probable escalation and highlight sensitive accounts to Area Collection Managers to prevent the same.

- Ensure trails updates are recorded in web-collections for follow-up on skip marking, deceased specifically apart from follow-up on normal portfolio.

- Ensure that the agency resources are optimally used wrt the number of visits, contacts, PTP conversion ratio etc.

- Ensure that calls are made on the portfolio thru recorded lines during the month at the agency and field visit updates are available in the web-collections. Call recordings have to be validated and updated in the visit report submitted to the agency.

- All Banks process to be adhered to in totality in Unit performance

- Cash deposit process including monitoring TAT taken by agencies to deposit money collected.

- Receipt Management - including receipt recon, sighting of unused receipts, completion of lost receipt formalities.

- Settlement process involving issue of settlement letters to be in line with approvals received.

- Manage escalations and ensure resolution of all cases.

- Ensure repo process including repo kit to vendors, valuation, sale of vehicle ( online/ off line), RC book updation are managed as per the laid down guideline.

- Training programs to be done monthly and all employees to be covered for minimum man hours every quarter.

- All vendor bills are processed within 30 days of work and no vendor bill is left unprocessed for 60 days at any given point of time

- Ensure 100% usage of collection system and receipt mobility(HHT).

- Ensure nil cash TAT delay and mis-posting of payments

- To identify the need for empanelment/ termination of a vendor and have an objective approach on vendor management.

- Relationship management with field/ referral vendors

- Ensure compliance from the vendors on laid down processes.

- Monitor performance of field agencies and address performance deficiencies.

- Ensure 100% compliance of critical items like DRA certification/ police verification etc.

- Code of conduct to be followed by the vendor across aspects of field and tele calling.

- Set benchmarks of productivity expectations from the vendor not only in terms of resolutions, roll backs, recoveries but also ACR for collectors, agency telecallers, and tracers and suggest of supervisory expectations from the vendor.

- In case of yard management, set targets for the inventory movement in yard and sale process as per the management's expectation and review their performance against the same.

- Regular review of vendors/yards basis their performance, man power invested, productivity expectations and process norms.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.