Summary Of Responsibilities Core Responsibilities - Manage a team of Training Specialists and support worldwide network of Trainers across different languages and processes within Customer Service Process. - Determine Training needs by analyzing quality impacting issue and derive a plan of action to drive improvement - Facilitate the execution of HC scaling up efforts in TRMS across different geographies and languages. - Contribute to and influence the prioritization of key quality improving project entries and process improvement project opportunities driven by Training Team. - Ensure effective delivery of Training and facilitate communication between learners, trainers and instructional designers - Drive improvements in training performance by innovating and sharing best practices globally. - Liaison with Recruitment, Workflow and the Operations Team to update and publish Training Calendar for the responsible Functions/Depts - Own the reporting and communication of training performance metrics to all the relevant Stakeholders. - Management of Trainer and Training room capacity based on capacity goals and targets. Providing an annual, two and three year view. - Facilitate continuous development of trainers and facilitators to support various learning initiatives - Work towards succession planning to ensure seamless growth in team - Identify and provide support and guidance to Temporary trainers - Evaluate the effectiveness of training activities in relation to business goals and suggest changes - Identify progressive tools and technology enablers that will improve effectiveness of training classes. Basic Qualifications - Over all 8 to 12 Years of work experience. - 4+ years of Training Management experience (should be in a Team Management role and must have Project Management experience) - Experience of conducting Training Needs Analysis and carrying out all activities in the Training Cycle: Identify, Design, Delivery, Evaluation - Excellent verbal and written communication skills - Experience of implementing a wide range of Change management and process improvement activities - Able to develop and implement departments goals and strategies based on broader organizational goals - Excellent Classroom Management and Facilitation Skills - Superior judgment, diplomacy, and tact, with a willingness to speak up in the midst of adversity - Excellent interpersonal skills - ability to work and influence with multiple Training Team members/ Stakeholders across different TRMS sites globally - Ability to analyze large volume of data points, identifying issues and recommend solutions - Must be a College graduate (any Learning and development related course or certification will be a plus) Preferred Qualifications - A Master's Degree in Management is preferred - 4 plus years- experience with customer service or banking processes would be an added advantage - Project Management experience - Strong candidates may come from a background in operations in ITES/IT/ Hospitality/Retail / (operational excellence expertise in the form of black belts/ green belts or equivalent work exp. would be desirable). - Advanced working knowledge of MS Office (esp. MS Excel) suite of products skills

Chandigarh

Others

Training Manager 

Training Manager  ,Job Description for Training Manager  in Frontizo Business Services in  Chandigarh Others for (8-15) years of experience. Apply Now!

Job Description for Training Manager  in Frontizo Business Services in  Chandigarh Others for (8-15) years of experience. Apply Now!