Sales and Operations Head - Matrimony Services

About AP Globale:

AP Globale is a privately owned impact driven group, with principal operations in Skilling & Education, Impact Funding, Media, Advisory & Consulting, Community Transformation, Events and Special Projects.

We are venturing into the online matrimony business, initially targeting the Maharashtra market with the vision of taking it to pan India level within next 5 years. To achieve this we are looking for professionals with entrepreneurial spirit and drive to succeed. Immediate action points in this role will be to setup the team and build the SOPs from scratch.

Team Size: 3 Team Leaders and 30+ Executives

Job Description:

- Accountable for the revenue targets of the company and ensure that the executives meet their periodic targets.

- Monitor and manage the productivity of sales team, customer care team and moderation team with the help of respective team leaders.

- Design incentive schemes according to the need and the state of the business and motivate & drive the team towards incentives and hence the company objectives

- Develop and deliver weekly, monthly, quarterly reporting dashboards and review the performance of the team members.

- Build and constantly update (optimizing) the logical engine for calls scheduling.

- Optimization and re-engineering of existing processes to enhance productivity and bring cost efficiency by studying, evaluating, and re-designing processes

- People management: Manpower planning, recruitment, training, motivating, retaining and managing attrition

Requirements:

- 5-8 yrs of telesales team management experience, preferably in the Matrimony industry. MBA preferred.

- Highly target orientated and proven track record of accomplishing revenue targets.

- A self-starter with a flexible attitude, comfortable taking on a high level of responsibility, willing to wear multiple hats and able to work under pressure

- Highly organized and detail-oriented thinker who can juggle multiple, competing priorities

- Strong analytical skills with an understanding of advanced Excel

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