Aon Hewitt - System Delivery Manager

Job Title System Delivery Manager IITrack Professional

Business Unit OLB Health COE

ARL Level (1 - 9) 5.1

Reports to ARL 5.2

Education B.Tech/MCA or relevant qualification

Work Experience Min 9.5 yrs

Shift Timings Flexibility to work in 24-5 shift environment;

Aon Overview We are a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance

Scope :

Business Overview :

Work Description/Role Summary :

Role overview:

Aon Health & Benefits offer market-leading consulting, broking and delivery services to clients and their employees across organizations of all sizes, geographies and industries. These offerings include end-to-end solutions to benefits management, alignment of your benefit plans with corporate strategy and policies, considerable purchasing leverage, systematic and structured approach.

Delivery Manager (DM) is accountable for the overall management of client services and colleagues within the group. Portfolio would include different products & services globally in Health Portfolio.

The DM is accountable for meeting or exceeding client's delivery expectations to ensure satisfaction, and the retention and future expansion of business. For new client relationships, the DM is responsible for establishing the client relationships prior to live date, as well as preparing for the ongoing environment.

- Accountable for all deliveries at a regional level

- Deliver projects through direct reports with a span of 20-30 team members (including Operations Managers) and ensure adherence to timeline, quality, cost

- Ownership of Manager's career path, succession planning and performance management - Focuses on enhancing technical & personal effectiveness through training, education and coaching -

- Ensure job rotation of colleagues to facilitate learning

- Manage people managers (typically 3-4), careers, attrition and Employee engagement

- Manage and own stakeholder relationships and acts as first point of escalation for projects

- Identify and promote job exchange opportunities outside of business unit - Business Development showcase operation center capabilities across organization, source new business

- Drive operational efficiencies through quality, technology, automation and standardization initiatives

- Responsible for efficient resource allocation, capacity and budget utilization to ensure profitable delivery

- Work closely with Unit Manager to track critical financial and operational metrics with a view to meet unit objectives and drive operational excellence.

- Leverage best practices followed in other operations groups in Consulting operations across the globe and introduce the same for the team. -

Risk Analysis and mitigation :

- Understanding of high impact risks, develop mitigation plans and governance Succession planning for critical roles

- Training needs assessment for wider team - Collaborate with support functions - TD, Quality, HR etc. to drive initiatives

- Facilitate Research & Development activities - support in developing white papers, product development, insights, marketing collaterals etc

Skills & Knowledge Requirements: Mandatory Skills (Behavioral) :

Mandatory Skills (Specialized) :

Good to Have:

- Proven multi stakeholder management experience

- Excellent interpersonal, communication skills

- Strong Program and Portfolio Management experience

- Adaptability to a changing and high growth environment

- Excellent Problem solving, Analytical skills, Result Orientation

- Demonstrated Change Management capability for self and teams

- Management of Portfolio specific business needs.

- Acumen to increase business depth and quality.

- Client management/ relationship management

- Ability to understand end consulting solution

- Leverage technology to bring efficiencies and improve quality

- Contribute to improving technology solutions and its applications

- Identify new technology & tool requirements and acquire/ develop process knowledge

- HTML, CSS, SQL, Config, Pervasive, TBS and H&B Domain acumen (Advance)

- PMP Certified

- Certified Scrum Master

- PRINCE2 (Foundation & Practitioner)

- Agile Certified

Works with: - Small to large project teams and extensive interaction with internal and/or external clients.