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12/07 Heena Harsora
Senior Executive - HR at Anunta Technology Management Services

Views:178 Applications:33 Rec. Actions:Recruiter Actions:32

Anunta Technology - Manager - Customer Experience (10-15 yrs)

Mumbai Job Code: 1124346

Deliverables of CEM

- Customer Engagement and Service Level Management

- Business requirement analysis, real time business expansion

- Technology and Business change management, Cost analysis

- Service Improvements and Collections and Cost analysis

CEM Controls following

- Communication and engagement model development

- Governance, Reporting, Reviews, Risk mitigations and escalations

- Trend Analysis, QBR's BRD inputs, Capacity inputs

- Operations and Design team engagement and business reporting

- Business impact analysis

- Accountability on critical changes, communication, and business restoration

- Regular capacity reviews, Focus on quality metrics

- Identifying critical paths in delivery, inputs for design change

- Periodic collection tracking and reporting, Cost analysis in reporting

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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