Senior Executive - HR at Anunta Technology Management Services
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Anunta Technology - Manager - Customer Experience (10-15 yrs)
Deliverables of CEM
- Customer Engagement and Service Level Management
- Business requirement analysis, real time business expansion
- Technology and Business change management, Cost analysis
- Service Improvements and Collections and Cost analysis
CEM Controls following
- Communication and engagement model development
- Governance, Reporting, Reviews, Risk mitigations and escalations
- Trend Analysis, QBR's BRD inputs, Capacity inputs
- Operations and Design team engagement and business reporting
- Business impact analysis
- Accountability on critical changes, communication, and business restoration
- Regular capacity reviews, Focus on quality metrics
- Identifying critical paths in delivery, inputs for design change
- Periodic collection tracking and reporting, Cost analysis in reporting
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