Responsibilities

- ASD is accountable for managing a team of sales operations managers ensuring quality and timely deliveries to End Sales and/or customer for deal closure within TAT.

- To kick start Sales Operations and establish key processes, integration & training programs, events, performance metrics and own the Presales, Analysis and Project management within functional teams

Pre-Sales aspect of Sales operations includes:

- Expected to drive solutioning and proposals for clients through the subject matter experts.

- Expected to work as a consultant for prospective clients questioning as well suggesting innovative solutions to their needs / pain-points.

- Expected to act as Client Proxy, questioning approach / solutions to internal delivery teams about all/certain aspects of proposal.

- Working closely with the sales team to provide technical expertise and support, throughout the sales cycle.

- Expected to do capability walkthroughs and presentations to Clients, delivering product presentations and demonstrations, prepare pitch decks and provide support at external and internal customer facing events.

- Assist Sales in closing legal documents (Service Agreements, NDAs, and SLA agreements, etc. and to get the SoW/BRD/ Proposal and SLA Sign-off

Business Analysis aspect of Sales operations:

- Sales operations team is the bridge between inside sales, end sales, other internal teams and Customer hence they have responsibility of maintaining data sanctity.

- Expected to own sales dashboard, create MIS reports for the Sales function, sales process implementation

- Build key dashboards for leading and lagging indicators with respect to the sales targets (forecasting & planning)

- Expected to deep dive into processes and leakages to work on continuous process improvement and projects/automation projects, to help drive quality and cost efficiencies across the sales funnel.

Project Management Aspect of Sales operations:

- Expected to coordinate (as project manager) with the delivery teams while creating proposals, participate in supervising/advising SMEs in preparing solutions and chalking out a delivery plan.

- Expected to set up clear deliverables, acceptance criteria and timeline expectations for multiple internal teams

- Resources utilization and planning for Sales operations team.

Years of Experience:

- B.Tech /BE/MBA (any other technical degree) with ~6-10 years of experience with minimum 5 years relevant experience in Ecommerce industry

- Candidates with experience in Pre Sales, RFI, RFP for Ecommerce, SAAS based companies are preferred.

Expectations on Skills and Abilities :

Must have:

- Ecommerce value chain understanding: Ecommerce P&L, Sales & Marketing, Supply chain understanding

- Experience on Brandstore development on platforms like Magneto/ Woocommerce/ Salesforce/ for enterprise customers

- Experience in creating BRD working closely with tech and product team

- Must of deal structuring, contract/agreement vetting, RFI/RFP preparation experience

- Experience/Enthusiasm for evaluating tools and systems that will help drive process efficiencies.

- Excellent command on MS Office Suite (Word, Excel, PowerPoint) to be able to prepare client proposals, presentations.

- Skilled at dealing with multiple stakeholders both internally and also at client's end to get the task done

- Excellent written and verbal communication skills.

Experience in managing small but highly driven team of dotted line reportees:

- Help team with learning growth and development plans

- Driving team skill and knowledge improvement training for their personal and professional growth plans

Good to Have/Eager to learn:

- You should be able to validate the estimations shared and ideally do first cut estimations yourself.

- You should be able to validate a business plan, media plan/digital marketing plan

- You are expected to have a knack of converting high level and sometimes vague business requirements into functional specifications and/or technical requirements.

- You should be able to keep pace with continuously evolving focus areas of organization.

- You should be inquisitive and keep yourself abreast of latest technology and business trends in organizational focus areas.

- Experience in dealing with ecommerce ecosystem partners -Payment gateways, customer loyalty, marketing integration, shipping partners etc.

- Gathering product feedback from client & other market insights & updating the Product team

- Well versed with data management, analysis and reporting tools - Eg. Data studio and likes

- Hands on experience an understanding of CRM tools like - Hubspot, Zoho (preferred)

- Hands on experience /understanding or Project management tools - Asana (preferred), Jira and likes

- An entrepreneurial mindset, sense of ownership to get tasks done gets brownie points.

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