05/12 Priyanka Jadhav
HR Manager at Anchanto Services Pvt.Ltd

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Anchanto - Manager - Customer Success (5-12 yrs)

Pune Job Code: 640927

Responsibilities Include:

- Obtain and evaluate all relevant information to handle product and service inquiries

- Process orders, forms, applications and requests as the need be for particular customers

- Keep records of customer interactions and transactions

- Record details of inquiries, comments and complaints, and actions taken

- Prepare and distribute customer activity reports

- As part of lead conversion, you are responsible for minimum of 90% conversion of customers from trial to paid subscription. You will follow the process in order to interact with leads on regular basis, calling them, giving them software demo, hand-holding them for any other software processes until they are comfortable with the software

- Communicate and coordinate with internal departments

- Follow up on customer interactions

- Provide feedback on the efficiency of the customer service process

- Responsibilities of this position include training and implementation of Anchanto Software Product to various Anchanto customers.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

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