Analyst - Workforce Management - Bank

Salary Offered : 10-15 LPA

Hiring for the role of Analyst Workforce Management for a leading Global Bank in Hyderabad

The purpose of a WFM Lead is to:

- Ensure effective management of resources for Business Service Operations within GSC, to meet service levels and agreed staffing ratios and KPIs.

- This includes immediate to long term FTE requirements, the scheduling of staff and the distribution of resources between sites.

- The role holder will deliver on tasks documented in this role profile and the individuals- objectives will determine the scope of their role on a day to day basis to meet the demand of the business.

Experience :

- Proven planning and service management skills and experience.

- Effective communication, inter-personal and negotiating skills

- Excellent decision making and problem solving ability

- Proven judgmental skills to identify and resolve problems

- Experience of managing resources using appropriate systems, tools, communication, delegation and planning skills