Analyst/Sr Analyst - Forecasting

This is Sandhya from Recruise India Consulting

We have an opportunity with a leading US based Financial Services firm

Position: Analyst/Senior Analyst

Location: Bangalore

Job Description

- The Analyst will work in Forecasting and Capacity Planning.

- Will develop statistical models for forecasting inbound load in Contact Centres, Chats, Emails & Processing Works.

- Also will work on Operations Analytics ad-hoc analyses for improving staff planning and recommendation of efficient servicing models.

- Will fully own, present and track the business process entrusted to him / her.

- Will communicate with overseas partners to update about future demand and recommend the best course of action to meet it.

- Analyst output will directly be used in decision making and capacity planning.

Roles & Responsibilities:

Forecast

- Production of Long-run and Short-run forecast

- Forecast accuracy / Performance tracking. Corrective actions, if needed

- Early indication system: Provide analytical update on upcoming events / special occasion to help business in capacity planning

Ops Analytics / Ad-hocs

- Deep-dive analyses (trend change / process improvement )

- Strategic recommendations to handle a load in efficient way / Optimization

- Design efficient servicing model (grouping multiple clients)

Experience & Qualifications:

- Candidate with Masters in Statistics, Operations Research, Econometrics, MBA with at least 2 Quantitative Analysis courses, Mathematics, Industrial Engineering, or related degree with a high quantitative component and good academic record.

- Experience of 2-5 years (with at least 2 years in Business Analytics area)

- Basic SAS knowledge. Proficient in MS Excel.

- Need to have knowledge in Statistical data analysis. Prior experience in time-series / forecasting / Regression / Exponential Smoothing / Capacity Planning, will be preferred.

- Good communication skill

PLEASE DO HELP US OUT WITH REFERENCES

Sandhya
+91 8971843100 Mobile
sandhya@recruiseindia.com | www.recruiseindia.com