Analyst - Recruitment - BPO

Role: Analyst

Function: Human Resources

Sub-function: Recruitment

Reporting to: Manager

Role Objective

To manage relationships with recruitment agencies and meet hiring targets within set timeframes and budgets.

Academic: Graduation + MBA

Shift: 11 am - 8 pm, Mon to Fri (occasional stretch as per hiring needs required)

Working Relationships

Internal:

- Recruitment team

- Business lines,

- Functions

- Finance

- Facilities

External:

- Recruitment

- Consultants

- Prospective

- Candidates

- Skills assessment

- Agencies

Primary Responsibilities

- Manage recruitment (for the assigned levels) for allocated business lines and functions through external (recruitment consultants, job portals) and internal (employee referrals) sources;

- Screen candidates through primary interviews (external candidates) and online testing;

- Assist manager in finalizing skills assessments along with external agencies, and other special projects;

- Coordinate with prospective candidates for pre-joining and on-boarding formalities;

- Oversee tracking, maintenance and provision of data on recruitment and selection parameters to relevant stakeholders; and

- Track and provide relevant stakeholders data for monthly actual and provisional recruitment budgets and expenses, offer to day one joining lists, employee referral feedback and payouts, pre-joining formalities, offer letters and manpower requisitions; and

- Devise strategies to ensure effective hiring through Employee referral program.

- Ensure that all the requisite documentation is complete with regard to the Background Verification Check.

- Is task oriented, carrying out activities clearly defined within a job/role description. Is responsible for their individual performance targets and contribution to team performance targets, ensuring they are doing the right thing for the customer.

Key Result Areas :

- Meeting recruitment targets

- Tracking and trend analysis of different aspects of the recruitment process

- Smooth on-boarding for new employees

- On-time vendor billing and payments

TCF Competence :

TCF is about putting yourself in the place of the customer and considering whether you would regard yourself as having been treated fairly on the basis of a Firm's actions.

The consumer outcomes are:

- Outcome 1: Consumers can be confident that they are dealing with firms where the fair treatment of customers is central to the corporate culture.

- Outcome 2: Products and services marketed and sold in the retail market are designed to meet the needs of identified consumer groups and are targeted accordingly

- Outcome 3: Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale

- Outcome 4: Where consumers receive advice, the advice is suitable and takes account of their circumstances

- Outcome 5: Consumers are provided with products that perform as firms have led them to expect, and the associated service is both of an acceptable standard and as they have been led to expect

- Outcome 6: Consumers do not face unreasonable post-sale barriers imposed by firms to change product, switch provider, submit a claim or make a complaint