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Senior Talent Acquisition at Zyoin
Views:287 Applications:62 Rec. Actions:Recruiter Actions:7
Analyst - Quality Assurance - Gaming Industry (8-15 yrs)
Opening in Gaming Industry for Mumbai Location.
JD - Quality Assurance Analyst:
General Accountabilities/Job Responsibilities
- Lead a team of Quality Assurance Analysts in the quality evaluation of our interactions between our Customer Service Agents and Players/Users
- Design the QA process, KPIs and reporting to provide actionable insights and outcomes to agent and product performance, including themes, trends and emerging issues
- Identify, communicate and execute against opportunities to be better for our player/user and our employees
- Partner with key contacts throughout the business to improve training and processes that improve the customer experience
- Define and execute business goals for the QA team, including the establishment of performance standards, metrics, and reporting.
- Assign and monitor workload and performance of Quality Assurance Analysts
- Facilitate periodic calibration sessions with contact
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