Job Description :

- The Customer Master Data Steward will be responsible for daily maintenance of global customer master records, ensuring the highest integrity of Customer Master Data according to LS&Co data governance standards and established best practices.

- This position will be responsible for handling service requests from all geographic regions according to the established service level agreements (SLA's). This individual will regularly communicate with other LS&Co departments including Sales, OTC, Finance, Accounts Payable, and other stakeholders, providing clarity and information as part of delivering high-quality customer service.

- This individual will also continually seek process improvements in delivering customer value, and will participate in corporate initiatives as a subject matter expert if and when requested to do so.

As an Analyst, Customer Master Data, you must have :

- Overall, a high level understanding of the Customer Master, and its components supporting the LS & Co business.

- Strong understanding of Customer Master structure and business processes.

- Understand the broad business and potential global implications of Customer Master data.

- Strong analytical skills and the ability to move forward with some ambiguity.

- Strong computer skills with the ability to learn new technologies as required.

- The ability to work effectively with cross-functional teams.

- The ability to make decisions under significant time pressure.

- A passion for detail and delivering customer value and meeting expectations.

- Ability to stand firm on data quality principles while also balancing the needs of the business.

- Eagerness to help the team succeed and thrive.

- Passion for one's own professional development.

- Obsession for data accuracy.

- Desire to drive process improvement.

As a Customer Master Data Analyst, you will perform the following main functions :

- Create and modify Customer Master records as requested for all regions.

- Manage daily and weekly work schedules to ensure maximum productivity.

- Prioritize work based on business needs.

- Tenaciously maintain Customer Master data quality.

- Enforce Data Governance rules as required in the regular course of work.

- Proactively resolve Customer Master data issues when encountered.

- Identify and escalate potential concerns related to Customer Master data and related business processes.

- Work closely with other team members to create a unified effort and deliver highest business value.

- Participate in business initiatives as a subject matter expert when required.

- Continually improve your professional skill sets.

- Meet or exceed SLAs

Qualifications :

- CA/ICWA/MBA with Minimum 3 years in a master data role, or related experience preferred

- 1 year in Managing Global data.

- Competence with SAP ECC Customer Master preferred

- Prior experience with SAP ERP, or a similar enterprise ERP system

- Competence with MS Office Suite

- Experience with one or more of the following preferred: MS SharePoint, MS InfoPath, Winshuttle

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