Analyst - Account Receivable

Key Responsibilities/ Duties:

- Responsible for all aspects of collections on assigned accounts.

- Research and reconciliation of open AR to identify and resolve past due of invoices.

- Negotiate payment arrangements.

- Participate in special projects.

- Contact business customers to discuss outstanding invoices.

- Set up reasonable payment terms to reduce assigned portfolio.

- Successful track record in setting up reasonable payment terms and getting results.

- Facilitate any missing information and\or procedures that affect payment.

- Acts as a liaison between the client and with other departments regarding past-due accounts.

- Manage assigned commercial and consumer portfolio.

- Proactively monitor of accounts and address a variety of issues that can cause payment delays.

- Send an aging report to the customers for review on courtesy emails, letters for feedback and payment status.

- Make collection calls as well as proactive calls to the customer to ensure all documents are received and in order.

- Refers accounts that need to be placed for collections in a third party to management.

- Run reports and maintain spreadsheets as directed by the manager.

- Assist as needed with other projects.

- Maintains a level of confidentiality with internal and external personnel.

- Be prepared to present customer status and payment information to upper management when required.

Knowledge, Skills, Abilities, and Behaviors:

- Proficient in Microsoft Office Suite or related software as well as other accounting software programs

- Previous experience within the telecommunication industry preferred.

- Knowledge of State and Federal Collection laws.

- Knowledge of general accounting and financial best practices

- General understanding of terminology and processes within the telecommunications industry.

- General understanding of cash application and collections and standards of record keeping.

- Excellent verbal and written communication skills.

- Strong customer service and interpersonal skills.

- Working knowledge of critical thinking, judgement, and analytical problem-solving skills.

- Ability to work independently and in a fast-paced environment.

- Ability to anticipate work needs and interact professionally with customers.

Education/ Experience:

- 5+ years of demonstrated experience with B2B collections and reconciliation.

- Experience working with an ERP, NetSuite highly preferred