Company Profile : AmTrust Mobile Solutions by AmTrust International is a one-stop solution that provides after sales solutions to help the customers stay connected to their devices with a peace of mind. From device protection and repair work to trade-in services and technical support, we provide a range of services under a single roof. The brand is built on passion, innovation and continued dedication, aimed towards building brand loyalty and seamless claims at the lowest cost possible. http://www.amtrustmobilesolutions.asia/ Overall Purpose of the Role -&nbsp; AMS is looking for a talented Operations Head who is responsible for setting and delivering strategy, implementation and overall Service Operations in for the Indian market. In this role you will work to build upon a World-Class customer service ensuring customer experience and service delivery excels in everything we do. Additionally, you will define standard operating procedures and identify transformational change to the AMS service and operational structure. Managing a team of Operations Managers and external service providers, this role is accountable for delivery of the end-to-end customer experience, KPI performance and financial objectives. This individual will lead the team to manage external service providers to ensure all operational KPIs are achieved. The Operations Head must have a successful record of managing multiple vendor relationships, and the coordination of cross-functional efforts. The successful candidate must possess strong influence, people, analytical, and problem-solving skills, as well as the ability to drive significant results in ambiguous situations. This is a position with extensive responsibilities and a high amount of autonomy, which will require demanding work hours at times. Areas of Responsibility : - Defining operations strategy at a Regional and Country level, specifically to: a. Build AMS operations to be recognized as a market leading service provider b. Optimize operational processes &amp; procedures to support scalability c. Continuously improve the customer experience whilst balancing cost base d. Develop a culture of continuous improvement e. Innovate and transform AMS service to create a barrier to competitor entering the Indian market - Establish and lead best practices sharing discussions with international Operations teams to build relationships and provide cross-pollination of ideas. - Will increase AmTrust Mobile Solutions Operational capabilities and/or improve current operations and processes - Effectively lead and develop the operations team - Ensures relationships between. Service Managers &amp; 3rd party network are met &amp; customer expectations are exceeded - Identify new service providers to support strategic priorities - Sets operational metrics and holds team accountable for delivering and exceeding goals - Collaborate and support external vendors and internal stakeholders - Accountable for delivery of client contractual obligations - Maintain benchmark reporting for our business and understand how it compares to the rest of the industry. - Understands client requirements and objectives; translates client requirements into operational requirements to functional group. Clearly communicates vision and requirements to functional group. - Recognizes operational risk factors early on and mitigates or creates contingency plans. Report out to executive team and/or client teams on results, risks, and opportunities identified. - Serves as a single point of contact for overall project issues. - Lead research, analysis, recommendations, and launches of new services, processes, and technology Qualification &amp; Experience Required : - University degree - Overall 15 years with minimum 5 years experience in service management or supply chain, or equivalent technical experience - Experience in Insurance sector, mobile/consumer electronics service sector - Experience in responding to RFPs, new launches, call center operations, logistic center operations, and/or risk management initiatives. - Ability to determine a course of action from several data points, and execute a plan of action - Insurance Industry background mandatory Skills Required : - Demonstrated ability to manage multiple tasks in a fast-paced environment and present complex results to senior management - Experience in motivating and developing a team - Strong analytical skills, attention to detail and creative problem solver - Must be well organized with proven track record of meeting deadlines and executing on deliverables - Strong collaboration and cross functional partnership skills; ability to influence internal colleagues from all business functions. - Self-starter with strong desire to identify and lead opportunities that drive significant business impact. - Ability to appropriately prioritize and drive initiatives while operating in a highly matrixed environment. - Exceptional computer skills - Creative problem-solver - Strong oral and written communication skills - Experience working with IT professionals, and process improvement training like Six Sigma will be a plus Additional Information : - 6 Days working (Monday - Saturday)

Mumbai

AmTrust Mobile Solutions - Senior Manager - Operations 

AmTrust Mobile Solutions - Senior Manager - Operations  ,Job Description for AmTrust Mobile Solutions - Senior Manager - Operations  in Amtrust Mobile Solutions in  Mumbai for (15-20) years of experience. Apply Now!

Job Description for AmTrust Mobile Solutions - Senior Manager - Operations  in Amtrust Mobile Solutions in  Mumbai for (15-20) years of experience. Apply Now!