American General Life Insurance - Lead - Contract & Purchasing

Contract and Purchasing Lead_GSPS

Roles and Responsibilities:

- Manage the daily operations of staff members responsible for the Contract Administration and Purchasing Administration function which includes providing general direction, management of workload and issues, and auditing.

- Process owner of the purchasing agent process.

- Owner of the commodity matrix - responsible for working with the sourcing managers on revising the document and training the Purchasing Agents on the updates

- Review and approve all client requests for read/write access to Ariba Contract Workspace Procurement.

- Generate reports from Ariba for spend analysis and ad hoc reporting requests.

- Responsible for Ariba training and support for internal clients daily as needed and regularly for scheduled training classes.

- Responsible for confidential transaction processing.

- Act as the escalation point for all issues and inquiries.

- Provide assistance to internal Clients related to the overall GS&PS Process, report requests, training, and vendor invoicing concerns.

- Provide assistance to vendors related to contract invoicing issues and the status of their payment mechanism set ups, and expediting invoice approvals.

- Participate on various transformation teams for streamlining and improving the overall acquisition process.

- Assist Fieldglass Administrators will various process improvement initiatives.

- Manage and participate on any functionality, enhancement or clean-up projects associated with the Contract Workspace Procurement or Procurement Workspaces.

- Develop Quick Reference Guides and communications to assist the Sourcing Professional as well as reviewing global communications to our client base on process changes.

Qualifications / Experience / Skills:

- 10 -11 years of overall experience with at least 3 years of experience in a people manager role

- Strong understanding of the Procurement/sourcing processes

- Extensive knowledge of the Procurement Workspace and Contract workspace modules

- Hands-on experience in ARIBA, Fiedglass eForm and Statement of Work modules

- Ability to think outside the box and transformation mindset is appreciated & desired

- Strong analytical and problem-solving skills

- Demonstrated ability to work independently and in teams to deliver results.

- Prior experience in managing/overseeing the workload of an off-shore team.

- Excellent communication, writing, facilitation, collaboration and interpersonal skills.

- Excellent customer service experience.

- Ability to assist, direct or resolve customer issues or concerns promptly