09/01 American Express Recruitment Team
Recruitment Team at American Express

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American Express - Specialist - Learning & Development - Travel & Lifestyle Customer Servicing Team (5-10 yrs)

Gurgaon/Gurugram Job Code: 652076

Job responsibilities :

This role will be part of the L&D Centre of Excellence primarily catering to Travel & Lifestyle Customer Servicing Team in our organization, and the successful candidate will :

- Manage the design, delivery and continuous improvement of learning & development programs as well as ongoing learning opportunities in support of the organization's needs.

- Design and Deliver engaging Soft Skills learning content for both in person training and digital platforms.

- Deliver Continuous Education Initiatives for tenured employees.

- Collate and Share Training Feedback. Develop reinforcements and evaluate outcomes.

- Have extensive experience in delivering trainings and 1:1 coaching interactions to improve Communication Skills (Spoken and Written), Objection Handling and Relationship Building Skills of employees.

- Execute a varied delivery style to fit the audience and build learner engagement and motivation through adult learning principles.

- Conduct Periodic Knowledge Assessments/Refreshers to keep learnings afresh.

- Partner with HR Learning Teams to deliver a robust learning plan for India Business Employees.

Qualifications :

Educational Background Required - MBA or Equivalent

Experience Required :

- Minimum 5 years of Learning & Development Experience in Corporate Soft Skills and VNA domains

Skills Required :

- Excellent Spoken and Written Communication Skills.

- Proven track record of meeting and exceeding goals.

- Up-to-date with Learning Industry Standards to incorporate and deliver engaging classroom learning sessions.

- Highly customer focused attitude with a sound understanding of the Premium Consumer needs.

- High levels of initiative, self-motivation and time management.

- Ability to influence and negotiate with customers both internally and externally and at all levels.

- Strong Microsoft Word, PowerPoint, Excel Skills.

Schedule (Full-Time/Part-Time) : Full-time

Job type : Permanent

Industry Type : Customer Care

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