Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

Why American Express? There's a difference between having a job and making a difference. American Express has been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards. We- ve also made a difference in the lives of our people, providing a culture of learning and collaboration and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they- re ready to take on a new career path, we- re right there with them, giving them the guidance and momentum into the best future they envision. Because we believe that the best way to back our customers is to back our people. The powerful backing of American Express. Don- t make a difference without it. Don- t live life without it. The SDL - Targeted Testing is a critical role within Governance, and the hired manager will be responsible for managing the Sales Practice (ValGen) Testing Program for GSN. The individual will also be responsible for leading a team of professionals who will execute monitoring for GSN functional areas to ensure regulatory and procedure adherence utilizing MIS reporting, analytics and enhanced capabilities. The incumbent will work closely with and collaborate with leaders and peers on this global team. This position will be responsible for the following: - Establish and Manage the Sales Practice Testing program for US and International Markets - Partner with Stakeholders, ValGen and Compliance teams to define and document guidelines for testing - Identify new areas for ValGen monitoring and drive enhancements to exist assessments - Effectively managing the existing Targeted Testing program as well as expand it to new areas within GSN - Proactively identify opportunities to drive the effectiveness and efficiency of the team - Maintain knowledge and understanding of relevant market regulations and related tests - Draw upon internal data and insight to key drivers of errors to inform strategies and decision making - This role may be subject to additional background verification checks. Qualifications : - Proven experience in leading teams - people leadership is a key requirement of the role - Thorough understanding of ValGen Testing Program preferred - Program Management experience preferred - Proven experience in managing and deploying targeted testing programs within GSN preferred - Minimum of 3 years team leadership experience preferred - Strong thought leadership, including the capacity to quickly understand critical linkages and business requirements or use cases - Experience within GSN's functional areas and within the GSN Testing preferred - Effectively balance potentially competing for demands to always find the optimal solution for GSN Job type- Permanent Industry Type - Customer Care The Apply Button will redirect you to website. Please apply there as well. #NOLI

Gurgaon/Gurugram

Haryana

American Express - Service Delivery Leader - Sales Practice Testing Program 

American Express - Service Delivery Leader - Sales Practice Testing Program  ,Job Description for American Express - Service Delivery Leader - Sales Practice Testing Program  in American Express in  Gurgaon/Gurugram Haryana for (3-6) years of experience. Apply Now!

Job Description for American Express - Service Delivery Leader - Sales Practice Testing Program  in American Express in  Gurgaon/Gurugram Haryana for (3-6) years of experience. Apply Now!