Job Description :
Why American Express?
There is a difference between having a job and making a difference. American Express has been making a difference in people- s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take their biggest challenges and reap the greatest rewards.
Don't make a difference without it.
Don't live life without it.
- Manage day to day operations and pipeline of tasks for team and prepare and report critical team metrics like standardization, capacity, timeliness, accuracy etc
- Oversee the delivery of monthly performance and reporting and ensure integrity of data/Provide functional guidance to members in the team
- Measure and monitor business, service and people Metrics on a weekly/monthly basis and drive SLAs
- Perform annual updates of business rules. Manage key updates to reporting packages based on new requirements
- Drive Stakeholder engagements and governance calls for updates on projects, new project ideation
Business Insights and Advanced Analytics Responsibilities :
- Partner with stakeholders to identify business pain points and help solve business issues using Diagnostics, insights and predictive analytics capabilities
- Lead and steer team to conduct deep analysis to uncover trends, recommend business solutions and implement strategic initiatives
- Should be able to identify pipeline of projections linked to business goals and create frameworks and solutions
- Continuously measure the impact of business insights provided - $ value generated, key business KPI improvements
- Lead projects to build new reporting capabilities using Tableau/SAS/Big data
- Drive cross geography best practices on analytics and drive globalization and standardization on outputs
- Lead a team of analysts and perform all people management functions
- Responsible for people capability development on statistical modeling, automation and insights generation & storytelling
- Accountable for CSAT score improvements in the relevant area of responsibility
- Continuously mentor and coach colleagues and team
Qualifications :
- 9-10 years of hands-on experience in SAS and Tableau with 2+ year of people handling experience.- Team management and people leadership experience
- Graduate / Post Graduate in Engineering, Statistics, OR, Management, Science or other quantitative disciplines.
- Strong Project Management skills.
- Advanced programming expertise in SAS and SAS Enterprise Guide
- Awareness and know how of industry best practices in analytics in financial sector
- Ability to handle large datasets and proven ability to align data needs to business strategies.
- Advance knowledge in Tableau or other similar BI tools preferred
- Ability to learn new systems and processes quickly. Will also need to gain knowledge in American Express proprietary Analytics Platforms
- Strong understanding of the data design and their relations to enable reporting and analytics
- Deep business knowledge to ensure end to end analysis
- Strong written and oral communication skill
- Strong work ethic with an intense will-to-win and demonstrated personal excellence
- Advanced analytics capabilities
- People management
- Stakeholder engagement
- Enterprise Leadership Behaviors
- Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
- Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
- Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage
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Diversity Initiatives
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