American Express - Senior Business Analyst

Experiences That Back You

What you choose to do for a living is one of the most meaningful decisions you can make. At American Express, our job is to help you excel at yours. We provide experiences to become a great leader, a world of opportunities to grow your career, and an inclusive culture to help you thrive. Because the best way to back our customers is to back our people.

- An iconic global brand, where you can grow as a leader

- Meaningful and rewarding work that is performed with integrity

- A culture of learning in collaboration with great colleagues and leaders

- A unique career journey shaped by your talent and curiosity

- Support and trust to thrive in your career and life

The Powerful Backing of American Express.

Global Services Group (GSG) brings together the company- s external and internal servicing functions, and includes the below world-class organizations:

- Global Servicing Network, which provides exceptional care to our external customers, and

- Global Business Services, which provides many of the vital internal services that make American Express run efficiently

Global Business Services (GBS) is a shared services organization that brings together key internal functions to support all of American Express. GBS colleagues manage procurement, real estate, sales operations & business enablement, and partner with business units to execute complex change initiatives.

- Utilize broad set of reporting tools/techniques for data mining, data cleansing, data extraction, analysis & transformation, data interpretation & insights, turn-key bundled analytic & reporting solutions.

- Improve the process reporting by suggesting relevant metrics through analysis of data

- Working with partners/customers to deliver actionable insights

- Development of new reports

- Adherence to reporting schedule

- Ability to cope up with changing platforms and technologies thus adjusting the dashboards and reports in a timely manner

Business Outcomes:

- Eliminate manual processes & adjustments by automating end to end Reporting process

- Focus on delivering business results with servicing and innovation at their core

- Enhance customer service experience by incorporating self-servicing capabilities

- Sets clear objectives, defining metrics and key milestones to plan and organize work

- Manages multiple tasks effectively - progresses work in parallel

- Tracks progress of work and initiates actions when projects are stalling

- Provides flexible solutions balances existing offerings with new solutions tailored to the customer

- Uses breakthrough thinking to generate insights, alternatives and opportunities for business successes

- 1-2 years of experience in Reporting & analysis

- Bachelors or Masters degree in Business or Analytical focus (e.g. Finance, Statistics, Math, Accounting or Economics) and/or Engineering

- Customer interaction experience.

- Ability to prioritize and deliver quality work within a deadline-driven climate

- Strong verbal and written communication skills

Payments or financial services industry experience

- Proficiency in the VBA and Advanced Excel skills, such as use of pivot tables, thorough knowledge of Excel functions, visual formatting techniques for user-friendly worksheet deliverables

- MS Office Suite (Word, Excel, Powerpoint, Access)

- SQL

Enterprise Leadership Behaviors

- Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective

- Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential

- Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage