12/03 American Express Recruitment Team
Recruitment Team at American Express

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American Express - Project Manager - Six Sigma - Global Transformation & Engineering Network Team (1-2 yrs)

Gurgaon/Gurugram Job Code: 674569

Job Description :


- American Express, the world’s most respected service brand, has exciting opportunities within the Global Transformation & Engineering Network (GTEN) team. The GTEN team drives extraordinary service, value and customer engagement through new insights, strategic partnerships, and disciplined project delivery. The team focuses rigorous analytics driven transformational change in customer contact quality and efficiency on a global scale. 


As a Project Manager in GTEN, you will be working in a service environment driving ideation, analytics, and projects aimed at achieving reengineering targets and improving the customer journey.


Other responsibilities include, but are not limited to:


- Data analytics and evaluation


- Workflow and process mapping


- Process improvement


- Identification and defect elimination


- Performance tracking and reporting


- Collaboration and partnership building


- Cost-benefit analysis and project proposal development, utilizing financial and statistical tools


- Understand, develop, and articulate Business Needs and Functional Requirements for Technology Development Projects


- Analyze business processes to identify opportunities which could potentially lead to improving the customer experience or drive operational efficiency     


Qualification:


- Bachelor’s degree in engineering, applied statistics, or decision science


- Strong analytical and problem solving skills, comfortable with processing/manipulating large amounts of complex data


- Experience in the evaluation, analysis, and optimization of operational processes


- 1-2 years of Project management experience


- Highly organized and detail oriented


- Ability to drive results effectively for multiple projects and/or tasks simultaneously


- Excellent verbal and written communication skills, including the demonstrated ability to influence without authority and collaborate to drive decisions at all levels


- Must possess high motivation, enthusiasm and dedication to deliver results within strict timeframes


- Ability to thrive in a dynamic and fast-paced environment


- Outstanding analytical thinker, problem solver, decision maker with the ability to resolve complex problems.


- Proficiency with Microsoft Office, especially MS Project, Excel, Visio and PowerPoint


Preferred: 


- Project management or Six Sigma or Agile Training/Certification


- Experience in credit card industry, call center or service industry


- 1-2 years of experience applying quantitative principles, tools, and analytics


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations


Job type- Permanent

Industry Type - Finance

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