Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

Job Description : Why American Express? There's a difference between having a job and making a difference. American Express has been making a difference in people's lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards. We- ve also made a difference in the lives of our people, providing a culture of learning and collaboration and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they- re ready to take on a new career path, we- re right there with them, giving them the guidance and momentum into the best future they envision. Because we believe that the best way to back our customers is to back our people. Come join us and realize your potential. Global Commercial Services Integration (GCSI) supports the CFR & VOCM analytics, delivery of capability, process changes and servicing platform transformational change into the Commercial Services Network (CSN). GCSI delivers seamless implementation, whilst driving global process improvements and enables flexibility to support the needs of our card members, clients and CCPs within the Global Servicing Network. Servicing is a key part of the GCP value proposition leading to increased acquisition and retention and in turn, business growth. The GCSI Project Analyst will report into the Manager, GCSI to support the wider Commercial Services Network (CSN) in sharing CFR & VOCM reports and analytics, driving process changes to enhance customer experience, deploying new capabilities / products to support GCS growth. Responsibilities : - Support GCS business by performing call monitoring, analyzing surveys and customer feedback, identifying process improvement opportunities and driving the required enhancements/ process changes. - Support standalone and team projects for business initiatives across CSN - Manage the deployment of new training related to initiatives as well as the update of policies and procedures - Keep project plans/ process improvements tracking tools updated in a timely manner - Prepare updates for leadership as required for the projects/ process improvements/ CFR/VOCM reports supported - Liaising with key stakeholder teams, formulating action plans to maintain GSN performance levels across all global markets This role may be subject to additional background verification checks. Qualifications : - Lead Market Corporate process knowledge Mandatory - NICE tool knowledge preferred - PA Servicing/Call Monitoring / process monitoring knowledge / experience preferred - Customer focused approach required - Strong understanding and experience with MS Office (Project, Visio, Access, Advanced Excel, PowerPoint and Word) - Excellent relationship management and negotiation skills, including the ability to effectively collaborate/influence at all levels without having direct authority. - Strong written and verbal communication skills, to influence, communicate, and drive results at the peer level and above and across different geographies. - Strong time management skills and a proven ability to consistently deliver on preset timelines; despite conflicting priorities. - Strong sense of urgency, commitment to deadlines and deliverables is critical. - Proven change agent, self-motivated with a demonstrated ability to drive results under tight timelines - Ability to handle multiple tasks concurrently, with the ability to work independently and prioritize work. - Ability to work independently as well as be a team player. - Familiarity with Conerstone Microstrategy and Tableau reporting an advantage. Job type- Permanent Industry Type - Consulting The Apply Button will redirect you to website. Please apply there as well. #NOLI

Gurgaon/Gurugram

American Express - Project Analyst 

American Express - Project Analyst  ,Job Description for American Express - Project Analyst  in American Express in  Gurgaon/Gurugram for (2-5) years of experience. Apply Now!

Job Description for American Express - Project Analyst  in American Express in  Gurgaon/Gurugram for (2-5) years of experience. Apply Now!