Senior Recruiter at American Express
Views:668 Applications:124 Rec. Actions:Recruiter Actions:0
American Express - Product Manager - Commercial Data Delivery (8-16 yrs)
You Lead the Way. We've Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
American Express is on a journey to provide the world's best customer experience every day. The Commercial Data Office (CoDO) team, within Global Commercial Services (GCS), is focused on powering the best customer experience and business growth through data. With continuous changes in the regulatory environment and innovation through data evolving, CoDO plays a key role in strengthening GCS critical enablers and supporting new opportunities. In partnership with the Enterprise Data Office and across GCS, CoDO is tasked with building new, innovative data solutions for our customers, while adhering to regulations and data management best practices.
The team's scope is comprised of 3 pillars:
Drive Strategic Growth & Revenue -Defining the vision and roadmap to transform data as a key asset to power business growth.
Modernize Data Management -Ongoing data management, data discovery and collaboration across Global Commercial Services
Ensure Health of the Commercial Business - Striving for 100% reliability of current data platforms and capabilities while developing more agility and scalability for the future
Purpose of the Role
This role is part of Data Sharing Capabilities team & would be responsible for developing, delivering, and owning B2B commercial data delivery mechanisms & services. The candidate would be analyzing & mining data, conceptualizing the required capabilities, creating a proof of concept/ prototype, and finally partnering with technology for automation & scaling.
Developing, owning, and executing product roadmap, working with stakeholders across the organization and our customer base to inform the product vision, strategy, features, and prioritization.
Translating product roadmap features into well-defined product requirements including features, user stories and acceptance test criteria.
Prioritizing & maintaining the sprint backlog for your product, balancing the requirements of customers & stakeholders.
Working closely with Engineering team to shape design, build, test products, and ensure high-quality, on-time delivery
Assessing the systems architecture currently in place and recommend solutions to improve it.
Continually researching current and emerging technologies and proposing modern data delivery solutions
Determine that solution scope is in overall data sharing architecture before developers begin any major work.
Evaluating project constrains to find alternatives, alleviate risks, and suggest re-engineering if required
Coordinating communication, escalating & facilitating resolution of risks, issues, and changes tied to the product
Collaborate with key stakeholders across the organization to manage and prioritize product and platform release
Creating ROI analyses and optimization recommendations.
Lead, inspire & mentor a team of analyst(s) to deliver impactful internal & external customer capabilities
Build and nurture a highly engaged and strong performing team that has right blend of subject knowledge, collaboration and focus on driving business results
Critical Factors to Success
Deliver high quality & accurate data capabilities results in timely manner and build best in class solutions
Understanding and anticipating the client's needs to manage the development process more effectively
Accountable for the strategic Agile delivery framework and determine roadmaps for products
Put enterprise thinking first, connect the role's agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings
Demonstrate learning agility, make decisions quickly and with the highest level of integrity
Lead with an innovative mindset and deliver the world's best customer experiences every day
5+ years of relevant experience as product owner / development / manager
In-depth knowledge of Agile Scum process and principles
Experience in data management, processing & transmission through SFTP, API, live stream, etc.
MBA or Bachelor/Advanced degree in computer science, information technology, information management
Experience in data product/ capability development & solution designing
Strong command on creating system interaction diagrams and high-level data flows
Good with business and technical architecture design & assessment
Experience in working with technology to drive capability build & automation
Strong change orientation, creative thinking and effective in being part of flexible agile teams
Ability to independently analyze, conceptualize and prototype solutions
Strong technical skills in understanding and deploying enterprise level application systems
Big data sharing through push and pull data delivery mechanisms
API & Web Services integration
Knowledge of Platforms
Data APIs & Live data streaming
JIRA for User Stories and Agile Scrum Management
Enterprise Leadership Behaviors
Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.