Neha Singh<br>
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar<br>
Service Delivery Lead

Rohit Bairagi<br>
Lead Credit Specialist

<p>Global Business Services (GBS) is a shared services organization that brings together key internal functions to support all of American Express; manages procurement, real estate, marketing operations, sales operations &amp; business enablement; and partners with business units to execute complex change initiatives.<div><p><br></p>This position is in SABE (Sales &amp; Business Enablement). SABE is also responsible for $150M+ of annual sales incentive payment administration and provides support in the areas of marketing campaign delivery and measurement, platforms and capabilities, as well as operational excellence.<br><br>Purpose of the Role:</div><div><p><br></p>This position provides a unique opportunity for an individual looking to build his/her knowledge in a core business at American Express (AXP): Global Merchant Services.&nbsp;</div><div><p><br></p>- The manager will be responsible for managing a team of Analysts responsible for reviewing merchant contract terms and implementing them accurately into AXP systems. S/he will also be responsible for the ongoing audit of merchant accounts to ensure compliance with AXP contractual obligations and any resulting changes which may result.&nbsp;</div><div><p><br></p><p>- The successful candidate will have the opportunity to partner closely with key business partners such as Global Merchant Pricing (GMP). This role is best suited for with an individual who is highly detail-oriented and adept at problem solving. S/he must also possess excellent collaboration and communication skills.</p><div><br></div><p>Prior experience of managing diverse teams is a must. </p><div><br></div><p>Responsibilities:</p><p><br></p>-   Manage a diverse team of analysts to drive accurate and timely completion of contracts review and implementation.<br><br></div><div><p>-   Drive quality and ensure the Speed &amp; Accuracy is maintained for all scorecards including query and rejection by a specific threshold</p><div><br></div><p>-   Drive automation by leveraging OCR and intelligent automation</p><div><br></div><p>-   Drive business insights through meaningful analysis from existing data and reporting mechanism in the CoE</p><div><br></div><p>-   Reviewing merchant contract terms (e.g., pricing rates, fees, payments, etc.) into GMS-   E2E Agreements Tool </p><div><br></div><p>-   Reviewing weekly control reports and investigating issues to determine root causes; escalating as appropriate </p><div><br></div><p>-   Performing ongoing reviews of accounts with custom contract terms and identifying any errors; where errors exist, </p><div><br></div><p>-   Supporting GMP in its annual internal and external audits</p><br>Qualifications/Critical Factors to Success:</div><div><p><br></p>-   The successful candidate should be flexible, result oriented and resilient to work in a highly challenging and dynamic environment. <br><br></div><div><p>-   Prior Contracts Management experience a plus.</p><div><br></div><p>-   Ability to lead a team of skilled, business &amp; operations Analysts in delivering on SLAs and innovative solutions to raise the team effectiveness</p>Past Experience:<br><br></div><div><p>-   Prior Contracts Management experience a plus.</p><div><br></div><p>-   Proven ability to lead and inspire a team to delivery extraordinary results</p><div><br></div><p>-   Experience working in highly cross-functional environment, flexibility and adaptability to work with tight deadlines and changing priorities</p><div><br></div><p>Academic Background:</p><div><br></div><p>Must be a CA /CPA / MBA with 5-7 years of post-qualification experience or a Graduate with 8 years of post-qualification experience with a strong orientation towards process management and analytics. </p><div><br></div><p>Functional Skills/Capabilities:</p><div><br></div><p>-   The incumbent must possess very strong attention to detail and analytical skills. In addition, the individual is required to have strong written/oral communications skills as s/he will be communicating directly with GMP colleagues globally. </p><div><br></div><p>-   Ability to lead a team of skilled, business &amp; operations Analysts in delivering on SLAs and innovative solutions to raise the team effectiveness</p><div><br></div><p>-   Proven ability to lead and inspire a team to delivery extraordinary results</p><div><br></div><p>-   Experience working in highly cross-functional environment, flexibility and adaptability to work with tight deadlines and changing priorities</p><div><br></div><p>Technical Skills/Capabilities:</p><div><br></div><p>- Strong analytical skills</p><div><br></div><p>- Proficient in use of excel and presentation</p><br>Knowledge of Platforms: Knowledge of Amex systems like Mercant Force, GENESIS, SEIMS<br><br> Job type- Permanent<br><br> Industry Type - Operations<br><br>The Apply Button will redirect you to website. Please apply there as well.<br><br><p>#NOLI</p></div></p>

Gurgaon/Gurugram

 American Express - Process Manager - Risk Management - Sales & Business Enablement Team 

 American Express - Process Manager - Risk Management - Sales & Business Enablement Team  ,Job Description for  American Express - Process Manager - Risk Management - Sales & Business Enablement Team  in American Express in  Gurgaon/Gurugram for (5-9) years of experience. Apply Now!

Job Description for  American Express - Process Manager - Risk Management - Sales & Business Enablement Team  in American Express in  Gurgaon/Gurugram for (5-9) years of experience. Apply Now!