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08/05 Aditi Wadhwa
TA Team at American Express

Views:3500 Applications:19 Rec. Actions:Recruiter Actions:0

American Express - Process Manager - Risk Management - Sales & Business Enablement Team (4-8 yrs)

Gurgaon/Gurugram/Haryana Job Code: 695280

"I began working at American Express in 2007 through a campus recruitment program. I now lead a team managing business intelligence tools and platforms, creating data capabilities and insights for measuring the performance of acquisition channels, marketing campaigns, cobrand products & Digital experience channels. It’s been exciting and rewarding!"

Neha Singh
Vice President, Enterprise Business Intelligence Engineering

Job Description


This is a Band 30 role:


American Express is a global services company and the world's largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading-edge marketing, information management and rewards capabilities - enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.


American Express for 9th consecutive year has been voted among India's top 10 workplaces by the Great Place to Work institute. In recognition of our consistent performance, we were nominated to the Great Place to Work - Hall of Fame- .

At American Express, we serve customers, not transactions. We- re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years.


A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers.


Come join us and realize your potential.


Description


Accelerating growth momentum is a key objective for Merchant Data Products & Capabilities (MDPC) team in Enterprise Digital and Analytics (EDA). The team is developing new business opportunities, launching new products and services, and expanding product distribution to support merchant value and drive revenue growth. The team is focused on meeting the business needs of our merchants by creating information products and services that leverage the American Express closed-loop data. Ever since this team was formed, many new products and services have been launched. The vision for the team is to maximize the commercial opportunities for American Express through the use of our unique information to meet customer needs


American Express Merchant Data Products & Capabilities team in EDA offers powerful data and actionable insights to help businesses improve performance and capitalize on new opportunities. Our unique core asset is our industry-leading global database of customer demographics and detailed spend behavior from the American Express network of cards conducting billions of transactions annually & globally.


This role will be part of the Sales and Business Enablement (SABE) team in GBS based out of Gurgaon supporting Merchant Data Products & Capabilities team in EDA. This person will be responsible for working as a business system analyst/ product manager supporting product development, platform & project management.


Responsibilities :


- Work with stakeholders to identify, specify and document complex user stories (business requirements)


- Review user stories and design specs with technology and business partners (as needed) to ensure requirements are captured accurately and optimally and design proposed by the technology is in line with the business requirements


- Create / document / execute User Acceptance Test cases for new data and product capabilities


- Manage platform and product issues and drive towards a speedy issue resolution


- Lead new product implementations, preparing project plans and other supporting information and providing project status to the onsite product owner


- Drive on-time, high-quality project deliverables


Qualifications


- Bachelor's or Master's degree in Business or Analytical focus (e.g, Math) and/or Engineering


- 4+ years of experience as a Business Analyst or Business Systems Analyst.


- Experience in Credit Card industry preferred


Key Skills :


- In depth knowledge of Business Intelligence platform/s from hands-on product support or use


- Demonstrated experience using systems development lifecycle, including the experience in the development, documentation and execution of business requirements in Agile Framework


- Experience in the creation & execution of User Stories and User Acceptance test cases


- Strong Data management skills


- Proficiency in SAS, SQL, HIVE & Python programming skills


- Workable experience in Tableau for visualization


- Strong business acumen and problem-solving skills (issue identification, problem structuring, analysis, development of recommendations)


- Demonstrated ability to drive results and manage multiple relationships and projects, proven the ability to adjust quickly to shifting priorities, multiple demands, ambiguity and rapid change


- Strong communication skills oriented toward working with customers to document their product needs


- Team player with demonstrated ability in collaborating across Business and Technology organizations


Job type- Permanent

Industry Type - Operations

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Women-friendly workplace:

Maternity and Paternity Benefits

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