12/01 American Express Recruitment Team
Recruitment Team at American Express

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American Express - Process Manager - Reporting (3-7 yrs)

Gurgaon/Gurugram Job Code: 653265

Role Name: Process Manager Reporting


Function Description:


- Global Services Group (GSG) brings together the company's external and internal servicing functions, and includes the below world-class organizations:


- Global Servicing Network, which provides exceptional care to our external customers, and


- Global Business Services, which provides many of the vital internal services that make American Express run efficiently.


Global Business Services


Global Business Services (GBS) is a shared services organization that brings together key internal functions to support all of American Express. GBS colleagues manage procurement, real estate, sales operations & business enablement, and partner with business units to execute complex change initiatives.


Sales and Business Enablement (SABE) within GBS is an internal servicing team providing sale performance reporting and business enablement support to the enterprise. The objective of the SABE Performance Reporting and Insights team is to ensure that Commercial and Merchant businesses have timely and accurate reporting, insights and forward looking actions to help drive business performance.


Responsibilities:


- Deliver comprehensive performance reporting and Insights to help the leadership team and individuals evaluate and drive business performance.


- Partner with functional leaders, Strategic Business Partners and senior leaders to remove friction points, ensure data integrity for reporting and insights to fulfill business requirements and enable actions.


- Understand complex operational systems and business intelligence tools, sales platforms for developing efficient, insightful products and offerings for customers


- Devise process improvement tools and methodologies that will ensure flawless delivery exceeding customer expectations.


- Evolve reporting to meet key business priorities, engage early on with stakeholders, gain buy in for implementing proposed solutions.


- Leverage best practices internally and bring outside-in perspective to deliver best of breed reporting and insights


Qualifications


Past Experience :


- 3-7 years relevant experience with excellent knowledge Reporting and Visualization tools

- Preferred Experience in SAS, SQL, Python and Hive

Academic Background : 

- Bachelor's degree in Engineering


- Post Graduate Degree in Engineering/Management

Job type : Permanent

Industry Type : Operations


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