"I began working at American Express in 2007 through a campus recruitment program. I now lead a team managing business intelligence tools and platforms, creating data capabilities and insights for measuring the performance of acquisition channels, marketing campaigns, cobrand products & Digital experience channels. It’s been exciting and rewarding!"

Neha Singh
Vice President, Enterprise Business Intelligence Engineering

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Why American Express?

American Express is a global services company and the world's largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide- combined with our leading-edge marketing, information management and rewards capabilities- enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.

American Express for 9th consecutive year has been voted among India's top 10 workplaces by the Great Place to Work institute. In recognition of our consistent performance, we were nominated to the Great Place to Work - Hall of Fame- .

At American Express, we serve customers, not transactions. We- re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years.

A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers.

Come join us and realize your potential.

Job Description:

Function Description: Bank Services CoE is part of Global Treasury Operations and is responsible for end-to-end bank service lifecycle across the globe. The bank service lifecycle includes managing the process to open, close and maintain bank accounts, administering access to online bank portals and analyzing bank fees to ensure adherence to bank service agreements. The Bank Services CoE collaborates with bank account owners to rationalize or procure bank services.

Purpose of the Role:

- To effectively manage bank account infrastructure for one of the regions

- To analyse the bank fee to ensure adherence to bank service agreements and find opportunities to save at blue box level

- Efficient administration of the online access portals

- Provide differentiated solutions to internal stakeholders from a treasury solution perspective

- Adherence to PRSA and controls

Responsibilities:

This position will be responsible primarily for:

- Execute bank account administration including opening, closing and adding required services to accounts.

- Execute bank system administration user access requests

- Maintain Global bank account database ensuring timely bank account updates are being performed in the region

- Maintain global static data in the Treasury Management System 

- Maintain entity corporate banking documentation and partner with banking institutions to ensure AXP authorized signers up-to-date.

- Bank fee collation and analysis.

- Assist AXP business units with bank account-related questions.

- Managing key stakeholders like GTO, Business Units and Controllership.

- Maintaining healthy working relationships with various banks

- Identifying continuous improvement opportunities and implementing the best solution to reduce bank fees and towards process improvements.

- Managing Audit, SOX, PRSA and perform the role of Spoc for the entire treasury Unit.

- Manage Basel static cash submission including research of bank account and CCID inconsistencies

- Oversight and backup of other regions.

- Managing Global projects related to bank services and Treasury.

- The candidate is required to be flexible and open to any shift however the majority of the shifts will be from 1:30pm to 9:30pm

Qualifications:

Critical Factors to Success:

Business Outcomes:

- Deliver key treasury operations goals such as rationalization of architecture, ensuring optimal pricing for banking infrastructure, drive compliant processes across Bank services COE

Streamline processes and drive operational efficiencies :

- Understand & leverage intelligent automation technologies to generate use cases within the team & create opportunities to support the automation team to get that implemented

Leadership Outcomes:

- Put enterprise thinking first, connect the role's agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.

- Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings

- Demonstrate learning agility, make decisions quickly and with the highest level of integrity

- Lead with a digital mindset and deliver the world's best customer experiences every day

Past Experience:

2-6 years of past experience with:

- Treasury experience across banks, corporates or similar financial operations

- Preferred: Exposure to banking operations, FX, money markets & derivative instruments; Knowledge of card business model & economics

Academic Background:

- MBA (Finance) CA / CPA / MBA with 1-3 years of experience

- Post Graduate in Finance/Economics with 4-5 years of experience

Functional Skills/Capabilities:

- Understanding of Basel capital adequacy & ALM

- Understanding of operational, SOX & other related control framework compliance

- Transaction banking relationship management

- Banking infrastructure management

- Bank access administration and

- Bank's compensation (analysis, reporting, and negotiation)

- Banking products subject matter expertise for setting up compliant, simple yet efficient collections and payments solutions across the globe for AXP customers

- Understanding of financial domain

Technical Skills/Capabilities:

- Knowledge of principles of cash management, FX exposure, banking operations

- Bank Account management KYC documentation

- Analytical skills with the ability to undertake cause-effect analysis

- Knowledge of financial systems Preferred.

- Basic understanding of automation capabilities

- Understanding of business products

Platforms :

- Treasury Management System (TMS) such as FIS Quantum, FX Trading terminals (Bloomberg, 360T, Reuters, etc), Bank Account Management (BAM),

- Advanced MS office suits such as Excel, Word, Powerpoint

- Preferred: Ability to use analytical, tools for financial systems such as Oracle, IRIS, OBIEE, Essbase, Hyperion, Financial Reporting (HFR), etc

Payment Systems:

- SWIFT Messaging MT101/103/940/942/202, Electronic Fund Transfer Modes (RTGS /WIRES /CHIPS /ACH /CHAPS /GIRO /BACS/SEPA/FAST)

Behavioral Skills/Capabilities:

Enterprise Leadership Behaviors

- Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective

- Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential

- Do It The Right Way: Communicate, Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage

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