Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

Job Description : - You Lead the Way. Weve Got Your Back. - At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. - Whether were supporting our customers financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining whats possible - and were proud to back each other every step of the way. - When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Responsibilities : - Manage a technical Support team - Provide technical support and set up for our clients regarding our Fraud, Chargeback, and Payment Gateway functionalities - Troubleshooting client issues connecting to our systems. Monitor for system alerts. Contact clients when interruptions in their data feed are impacted - Develop and deploy fraud transaction screening rules and methodologies - Create documentation and share with colleagues and/or clients when appropriate and necessary - Configure Fraud Analyst user interface to clients specifications - Develop additional tactics and other procedures to diminish customers risk - Work closely with clients to identify new features and functionality for Interceptas - Work closely with Accertify Subject Matter Experts to evaluate and identify emerging technologies/fraud trends and adopt new approaches and features as needed - Shadow, mentor and cross train with team members - Act as a liaison between external clients and internal departments including Account Management, Operations, and Development teams - Ability to manage assigned projects with minimal supervision - Collaborate and attend meetings as assigned - Provide feedback and enhancement ideas to the improvement of the Fraud, Payment Gateway, and Chargeback platform Minimum Qualifications : - This is a high visibility role and requires excellent communication skills as well as a dynamic and energetic approach to problem-solving in order to further a best in class customer experience. Specific qualifications include : - Strong leadership skills - People management skills - Prior experience working directly with customers - Experience with technical troubleshooting of an application - Technical Skills around data manipulation - Excellent written and verbal communication skills - Energetic, enthusiastic, and have a can do positive attitude - Detail oriented - Proficient with reading, writing, and speaking in English - Possess leadership traits and characteristics is a plus - Knowledge of SQL or XML is a plus - We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. - We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation - Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations The apply button will redirect you to an external URL, please apply there as well.

Gurgaon/Gurugram

American Express - Manager - Operations - Technical Support 

American Express - Manager - Operations - Technical Support  ,Job Description for American Express - Manager - Operations - Technical Support  in American Express in  Gurgaon/Gurugram for (5-10) years of experience. Apply Now!

Job Description for American Express - Manager - Operations - Technical Support  in American Express in  Gurgaon/Gurugram for (5-10) years of experience. Apply Now!