American Express - Manager - Account Development

Manager - Account Development

You Lead the Way. We've Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

This position will be part of Online team that manages Payment Aggregator business which is responsible for strategy and growth of the online business segment, including servicing, sales, communication, compliance and marketing. Assist in defining and implementing the strategy and programs that will allow AXP to achieve full coverage in online acceptance.

Responsibilities :

- Crafting strategic partnership with Payment aggregators/Partners in Online space

- Responsible for improving online acceptance, achieving Close Rate targets and charge volume growth at Payment Aggregator space

- Responsible for identifying, evaluating and driving business opportunities with partners in line with internal strategies in the area of growing partner engagement, product development, revenue growth, expense reduction, improving merchant and CM experience

- Managing transaction processing infrastructure and building additional capabilities on the network by working along with internal groups, Third Party Processors (TPPs)and Payment Service Providers (PSPs).

- Driving regulatory mandates and working with internal groups to ensure compliance and mitigate fraud risk

- Growing revenue, expanding relationships with PSP's and crafting unique experiences for merchants and card members

- Coordinate regional and divisional sales operations for American Express payment gateway services

- Driving coverage across online websites through regular interaction coordination with the acquisition team at online aggregators and follow up on holdouts.

- Crafting consistency in approach for these new acquiring models and online companies

- Determining strategy related to new products & new technology support

- Implementing strategies to identify & penetrate diverse industries like Education, Government, Fuel, Insurance, Groceries & Utility etc. in the online space

- Driving merchant engagement to build alliances for promotions and joint online campaigns with the marketing department and improve visibility at online space

- Liaison with internal team to enable payment gateway at merchant's end

- Supporting customer concern team for BAU activities

- Building and managing relationship with key decision makers

Qualifications:

- MBA or equivalent degree

- 5years+ Experience in Managing Payment Aggregator business at online space

- Experience in crafting and managing strategic partnerships in Payment Aggregator space

- Outstanding influence management, relationship and interpersonal skills

- Experience in Consultative selling

- Experience in managing relationship especially at "C/L1" level

- American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

- Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.