American Express - Manager - Account Development

Job Description:

This Position is for relationship management of Large Corporate accounts, drive growth, charge volume and profitability for the portfolio of accounts.

- It involves Profitable acquisition and retention of corporate payment products under the overall portfolio umbrella.

- Building and maintaining engagement with the C level management in organizations through regular account reviews and generation of partnership plans and consulting opportunities to deliver true value and take relationships forward.

- Ensuring that noise levels in key customers are suitably addressed through the servicing team while driving online initiatives like paperless statements, e-remittance, @work and online program management.

Job Responsibilities:

- Managing Global and Local Corporate accounts and being responsible to engagement, opportunity conversion, MIS reporting, ensuring deliverable & Internal and External communications.

- Serve as payments expert for all corporate payments solutions within portfolio to deliver on the GCP value proposition.

- Account reviews and Presentations to the key stakeholders to grow the overall relationship.

- Leveraging industry knowledge and expertise in development of growth and retention strategies and delivery of insights to clients.

- Achieve portfolio growth and retention targets.

- Drive Online Program management and online capabilities to improve CHD and overall profitability of the Accounts.

- Collaborating with World service to improve customer experience and reduce noise levels within the portfolio.

- Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders.

- Lead development of proposals and pricing for client renewal and expansion, negotiate client contracts, and oversee implementation of solutions.

- Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to maximize/expand supplier network and spend growth.

- Proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients.

- Identify and develop relationships with C level decision-makers within client organizations to influence program management and growth.

- Interface with various divisions of American Express to develop and implement customized and strategic account plans

Qualifications:

 Seeking a minimum of 8 years prior strategic relationship management and/or sales experience. Ideal skill set includes the following:

- Entrepreneurial approach to portfolio management; able to identify opportunities and mange through sales process.

- Innovative and collaborative approach to solving problems and overcome barriers impacting client value or growth.

- The candidate should have very strong B2B skills and excellent understanding of financial statements / balance sheets etc.

- Demonstrate effective oral and written presentation and communication skills, with the ability to influence internal and external partners.

- Ability to gain in-depth understanding of client needs, to develop and execute a client-focused account plan with limited support and guidance.

- Ability to effectively influence and manage change and display solid leadership skills.

- Sells with integrity, in alignment with compliance and internal partner business requirements.

- Experience with or knowledge of virtual payments preferred

Candidate with Commercial/ Corporate/ Transaction and Business Banking preferred

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