Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

Job Description  This is a BAND 30 Role:  Do you like to find the errors in things- Love to proofread and see what "might" go wrong- Do you always have the Customer in mind and want to make sure they get exactly what they want- If yes, come join our team of professional defect finders who are true advocates of the User Experience. The Systems Assurance team is on the cutting edge of nearly all GSN user-facing projects from the newest mobile launch to changes in our existing portals. Collectively, we look to ensure quality for both our American Express Customers and our internal partners throughout the Global Servicing Network family. We are looking for a detail oriented, Customer focused, out-of-the-box thinkers who are not afraid to raise the red flag on behalf of our Customers.   What we are looking for in an ideal candidate:   - A leader amongst your peers   - Not afraid to speak up for what you feel is right and challenge back (graciously)   - Has proven experience in speaking and working with multiple levels   - Has a global view versus a siloed focus   - Has the desire to lead as well as perform user testing activities   - Proven success in continued learning!   Our current opening is for a Business Systems Analyst. Responsibilities Include:   - Planning User Acceptance Testing (UAT) activities that impact front-end, user-focused applications. This includes assessing the testing needs, determining the proper test configuration and data needs, writing and executing test conditions and test scripts, recommending opportunities to automate repetitive tasks, and ensuring the completion of required test documents.   - Tracking and monitoring defects that arise during UAT, and seeing them through to resolution.   - Preparing all testing-related documentation.   - Monitoring project progress by tracking activity, resolving problems, publishing status reports, recommending actions and escalating appropriately.   Forging strong relationships with various internal business partners, technical partners, and vendors.  Qualifications  Required Qualifications:   - Good understanding of end-to-end processes in World Service operations areas as well as the customer journey.   - Ability to work on multiple projects concurrently and implement time management strategies to ensure deadlines are met.   - Proven self-starter with strong problem solving and decision-making skills.   - Ability to assess risks, impacts or implications to operations areas or the customer.   - Strong written and verbal communication skills.   - Applied knowledge of Microsoft Office suite of products.   - Ability to flex work schedule to meet project demands including extended workday and/or possible weekends.   - Preferred familiarity with Amex project methodology (SDLC, Waterfall, Agile) and related testing methodologies. Prior testing experience is a plus.   - A passion for our Customers!!   Job type- Full Time  Industry Type - Technology   #NOLI

Delhi NCR

American Express - Lead Business Systems Analyst - World Service Operations 

American Express - Lead Business Systems Analyst - World Service Operations  ,Job Description for American Express - Lead Business Systems Analyst - World Service Operations  in American Express in  Delhi NCR for (2-6) years of experience. Apply Now!

Job Description for American Express - Lead Business Systems Analyst - World Service Operations  in American Express in  Delhi NCR for (2-6) years of experience. Apply Now!