Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

- American Express is a global services company and the world's largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading edge marketing, information management and rewards capabilities - enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests. - American Express for 9th consecutive year has been voted among India's top 10 workplaces by the Great Place to Work institute. In recognition of our consistent performance, we were nominated to the Great Place to Work - Hall of Fame - At American Express, we serve customers, not transactions. We're widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years. - A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers. Come join us and realize your potential. Job Description: - The team is responsible for the development and execution of world class forecasting and planning models, utilizing decision science, as well as effectively analyzing and communicating the various demand components while partnering to identify optimization opportunities. Primary business functions supported are: Global New Accounts, Global Credit and Fraud Network. Additional support may be required for other Global Services Group functions. The GCCM Forecasting Analyst must demonstrate outstanding collaboration and partnership with multiple functional teams including; Risk Management/Finance, Operations, MIS, Contact & Capacity Management, Finance, and Technology partners while effectively supporting long and short term forecasting accuracy, and day to day oversight of the global demand environment. Responsibilities include: - Development and maintenance of forecasting models for Global New Accounts, Global Credit and Fraud Network. - Acquire data and perform complex modeling and decomposition strategies to generate insights and influence stakeholders - Develop, interrogate, question and validate data modeling inputs and outputs - Manage in a Global 24x7 environment with the potential for planning and executing in crisis/contingency plan situations - Establish and maintain strong relationships with Business partners, ensuring regular communication and insights on Plan execution - Manage relationships with a diverse, cross-functional and remotely located teams to successfully achieve goals Qualifications:- - Bachelor's degree or equivalent in Computer Science, Engineering, Mathematics, Statistics, Operations Research, or a related field - Strong working knowledge of forecasting and planning models /methodologies - Demonstrated experience with SQL or SAS programming is required - Statistical modeling and forecasting, applying quantitative and research methods, is required - Demonstrated ability to synthesize large data sets into actionable insights - Demonstrated experience in driving results across a cross-process, matrixed and global organization - Demonstrated thought leadership along with strong analytical and problem solving skills with high degree of finance acumen and/or mathematical aptitude - At least 2 years of operational experience in supporting reporting and analytics for GSN - Strong understanding of contact center management Job type- Full Time Industry Type - Customer Care The Apply Button will redirect you to website. Please apply there as well. #NOLI

Gurgaon/Gurugram

American Express - Forecasting Analyst 

American Express - Forecasting Analyst  ,Job Description for American Express - Forecasting Analyst  in American Express in  Gurgaon/Gurugram for (2-7) years of experience. Apply Now!

Job Description for American Express - Forecasting Analyst  in American Express in  Gurgaon/Gurugram for (2-7) years of experience. Apply Now!