13/11 American Express Recruitment Team
Recruitment Team at American Express

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American Express - Engineering Director - Global Network Operations Center - East (10-15 yrs)

Gurgaon/Gurugram Job Code: 632855

- The Engineering Director, Network Operations Center East, reports to the VP of Network Engineering & Secure Access Management and is accountable for maintaining the highest level of availability for network services.


- This role will partner and work closely with the Director of Network Operations West to provide world-class network services. This combined team will focus on investigating events, circumventing incidents and proactively managing Network availability.


- Additionally, this position will lead Network ITSC execution and drive identification of further ITSC automation opportunities.


Job Responsibilities:


- Provide - hands on- technical support for incident circumvention as needed.


- Manage the organization's hygiene program which proactively identifies and remediates availability risks.


- Provide oversight for capacity management processes.


- Assess and provide feedback on architectural designs for operational acceptance.


- Lead Network ITSC execution and drive automation opportunities


- Drive a world-class customer service culture within the team and through personal example.


- Work outside of business hours as needed during major incidents (24x7x365 on call).


Qualifications:


- 10+ years of experience in supporting large enterprise data center infrastructure.


- 5+ years of demonstrated leadership experience managing a team of engineers.


- Expert level knowledge in F5 LTM and GTM products.


- Expert level knowledge in TCP/IP analysis.


- Strong understanding of network security best practices.


- Strong understanding of software-defined data center concepts.


- Strong understanding of TCL and Python scripting languages.


- Excellent communication skills.


- Demonstrated ability to manage high pressure situations.


Education:Bachelor's degree in CIS or other related IT field preferred.


Job type- Permanent

Industry Type - Digital Commerce

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