13/11 American Express Recruitment Team
Recruitment Team at American Express

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American Express - Director - Testing/Remediation & Access Management (7-10 yrs)

Gurgaon/Gurugram/Haryana Job Code: 632874

Job Description


- This position is responsible for leading and motivating a multi-site team of business system analysts accountable for the planning and execution of user acceptance testing, remediation, access management, software implementation support and post-implementation validation for major business initiatives. Responsibilities include ensuring seamless delivery of access for Global Servicing Network/AXP with focus on improving our internal/external customers access and remediation experience and drive integration of systems to the enterprise platform.

- Additionally, ensure regulatorily and end-user requirements are met.

- Also, provide oversight to our automation strategy and ensure initiatives are well planned and monitored throughout their life cycles whereby the end-user experience is defect free.

- In addition, this individual will drive test collapse, automation and ensure that Solution Delivery Lifecycle standards are followed and that compliance, audit and legal requirements are adhered to for all initiatives.

- This position is also responsible for ensuring a cohesive relationship with various internal and external business and technical partners and will work with multiple external out-taskers to support the implementation of the organization's global strategies and process optimization goals, including driving automation utilization, a proactive assessment of quality and a balanced risk-based testing approach.

- A passion for the customer experiences, along with an ability to infuse that passion and drive flawless delivery across a global network is a must for this position.


- 7+ Years leadership experience in Quality Assurance, Information Security or end-user support.

- Proficiency in MIS, software development methodologies, including Agile, is preferable

- Experience in automation of testing, remediation, information security & applicable technologies

- Proven people leader with strong people skills, prior experience in leading a large team, ability to coach, develop and provide feedback to staff members

- Proven relationship management, communication skills and an ability to influence all levels within the organization

- Prior experience in vendor management and ability to proactively handle customer escalations, drive resolution and focus on Customer First

- Proven ability to work with external partners to transition and consolidate work activities across multiple locations worldwide.

- Demonstrated ability to drive innovation and change through new capabilities and ability to motivate team members and partners.

- Strong project management and presentation skills with the ability to coordinate multiple priorities at once and an ability to work in a dynamic, time-critical environment.

- Excellent verbal and written communication skills, strong problem solving and analytical skills and understanding of financial reporting.

- Ability to assess and balance goals (including financial goals) with project needs and end-user demands.

- In-depth knowledge of American Express systems, processes and products, and Global Servicing Network operations.

Educational requirement:

- Graduate or Post-Graduate Degree

- Project management experience

- Degree in Software development is preferable

Preferred Additional:

- Master's degree

- Product Owner, Agile or Testing Certification 

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