13/11 American Express Recruitment Team
Recruitment Team at American Express

Views:2391 Applications:33 Rec. Actions:Recruiter Actions:0

American Express - Director - Testing/Remediation & Access Management (7-10 yrs)

Gurgaon/Gurugram/Haryana Job Code: 632874

Job Description


Responsibilities:


- This position is responsible for leading and motivating a multi-site team of business system analysts accountable for the planning and execution of user acceptance testing, remediation, access management, software implementation support and post-implementation validation for major business initiatives. Responsibilities include ensuring seamless delivery of access for Global Servicing Network/AXP with focus on improving our internal/external customers access and remediation experience and drive integration of systems to the enterprise platform.


- Additionally, ensure regulatorily and end-user requirements are met.


- Also, provide oversight to our automation strategy and ensure initiatives are well planned and monitored throughout their life cycles whereby the end-user experience is defect free.


- In addition, this individual will drive test collapse, automation and ensure that Solution Delivery Lifecycle standards are followed and that compliance, audit and legal requirements are adhered to for all initiatives.


- This position is also responsible for ensuring a cohesive relationship with various internal and external business and technical partners and will work with multiple external out-taskers to support the implementation of the organization's global strategies and process optimization goals, including driving automation utilization, a proactive assessment of quality and a balanced risk-based testing approach.


- A passion for the customer experiences, along with an ability to infuse that passion and drive flawless delivery across a global network is a must for this position.


Qualifications:


- 7+ Years leadership experience in Quality Assurance, Information Security or end-user support.


- Proficiency in MIS, software development methodologies, including Agile, is preferable


- Experience in automation of testing, remediation, information security & applicable technologies


- Proven people leader with strong people skills, prior experience in leading a large team, ability to coach, develop and provide feedback to staff members


- Proven relationship management, communication skills and an ability to influence all levels within the organization


- Prior experience in vendor management and ability to proactively handle customer escalations, drive resolution and focus on Customer First


- Proven ability to work with external partners to transition and consolidate work activities across multiple locations worldwide.


- Demonstrated ability to drive innovation and change through new capabilities and ability to motivate team members and partners.


- Strong project management and presentation skills with the ability to coordinate multiple priorities at once and an ability to work in a dynamic, time-critical environment.


- Excellent verbal and written communication skills, strong problem solving and analytical skills and understanding of financial reporting.


- Ability to assess and balance goals (including financial goals) with project needs and end-user demands.


- In-depth knowledge of American Express systems, processes and products, and Global Servicing Network operations.


Educational requirement:


- Graduate or Post-Graduate Degree


- Project management experience


- Degree in Software development is preferable


Preferred Additional:


- Master's degree


- Product Owner, Agile or Testing Certification 


The Apply Button will redirect you to website. Please apply there as well.


#NOLI

Add a note
  • Apply
  • Assess Yourself
  • Save
  • Insights (Read more)
  • Follow-up
    (Read more)
Something suspicious? Report this job posting.