Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

Job Description : Overview: American Express is a global services company and the world's largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading edge marketing, information management and rewards capabilities enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests. American Express for 11th consecutive year has been voted among India's top 10 workplaces by the Great Place to Work institute. In recognition of our consistent performance, we were nominated to the Great Place to Work - Hall of Fame- . At American Express, we serve customers, not transactions. We're widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years. A career at American Express is rich in experience and offers opportunities to build lasting relationships with our customers. Business Overview : - The Global Servicing Network (GSN) delivers extraordinary customer care to Card Members, merchants and commercial clients around the world, while providing world-class credit, collections and fraud services. Our front-line care professionals and specialists handle more than 130 million customer interactions every year. Each interaction is a chance to bring the brand to life for our customers and help build on Amex's reputation for trust, security and service. - The Global Card Issuance team leads vendors and is responsible for managing the manufacturing, provisioning, delivery, and replacement servicing of all propriety card products globally. This position leads a team responsible for JAPA day to day card issuance operations, to include inventory, contract management, and supply chain management, as well as the Center of Excellence. Responsibilities : - Coordinating and driving alignment of cross-functional internal and external partners - Vendor management to include contract negotiation and management - Operational management of end to end card issuance operations - Project management for key product launches and refreshes - Supply chain and inventory management Qualifications : - Post Graduate or a Graduate with 10+ years of Operations experience required, including vendor management. - Ability to strategically and link processes, systems, metrics, and financials for complex operational functions. - Knowledge of supply chain and inventory management methodologies. - Track record of successful innovation and transformational thinking, risk taking, and ability to create step function change - Incumbent will have significant interaction with leadership and partners and therefore must possess outstanding relationship, communication, and influencing skills. - Ability to lead and collaborate with colleagues and teams working in culturally and geographically diverse environments to deliver transformational outcomes - Exemplary people leadership skills. Ability to lead, develop, and inspire others through coaching, feedback, recognition, and encouragement. - Travel Required (10-25%) Job type- Full Time Industry Type - Customer Care The Apply Button will redirect you to website. Please apply there as well. #NOLI

Gurgaon/Gurugram

American Express - Director - Operations - Global Card Issuance Team 

American Express - Director - Operations - Global Card Issuance Team  ,Job Description for American Express - Director - Operations - Global Card Issuance Team  in American Express in  Gurgaon/Gurugram for (10-15) years of experience. Apply Now!

Job Description for American Express - Director - Operations - Global Card Issuance Team  in American Express in  Gurgaon/Gurugram for (10-15) years of experience. Apply Now!