Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

Job Description : At American Express, service has been at the core of our company for more than 164 years. In taking care of our customers, we view each contact not as a transaction, but as an opportunity to deepen the overall relationship. This B40 Director of Operations position will lead the India Domestic Consumer Servicing & other functions within the market. This is a Gurgaon based role that will lead ~125 + employees. General Responsibilities : - Collaborate effectively with peers in GOCM, GTEN, Process Excellence, Capabilities and to deliver on the E2E servicing experience for our Card Members - develop end to end strategies to reduce demand, elevate Card Member experience, reduce journey friction points, create differentiation through an omni-channel experience, and leverage the power of closed loop - Ensure ongoing delivery of all key operations metrics across Share Holder, Customer and Employees - Responsible for managing the P&L for the operations and ensuring the processes deliver on efficiency and unit cost metrics - Also, develop a culture of continuous improvement and waste elimination - Build a strong internal controls framework and ensure we meet all regulatory, compliance standards Qualifications : - Demonstrated ability to lead large (150+) scale customer service organization - Previous leadership experience as a direct people leader, with strong collaboration skills and the ability to influence all levels of the organization - Ability to motivate, inspire and drive teams and individuals to achieve goals and objectives - Proven track record of working in a Global Operations environment and delivering outstanding results - Strong project management, problem solving & analytical skills - Ability to coordinate multiple priorities at once - Exceptional thought leadership to continually explore and create innovative process and business improvements - Excellent written and oral communication, interpersonal and conflict resolution skills - Lives the growth mindset - Strong sense of personal accountability and demonstrated self-starter with ability to work in a dynamic, time-critical environment while managing and inspiring a diverse group - Trained in Process Improvement and Six Sigma techniques Job type- Permanent Industry Type - Customer Care The Apply Button will redirect you to website. Please apply there as well. #NOLI

Gurgaon/Gurugram

American Express - Director - Operations - Customer Service 

American Express - Director - Operations - Customer Service  ,Job Description for American Express - Director - Operations - Customer Service  in American Express in  Gurgaon/Gurugram for (0-30) years of experience. Apply Now!

Job Description for American Express - Director - Operations - Customer Service  in American Express in  Gurgaon/Gurugram for (0-30) years of experience. Apply Now!