29/01 American Express Recruitment Team
Recruitment Team at American Express

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American Express - Consultant - Global Employee & Labor Relations - XLRI/TISS/FMS/MDI (5-10 yrs)

Gurgaon/Gurugram Job Code: 658941

Work experience -

Job Description 


- Respond to HR queries via the ER Service phone line and email inbox and Review and update HR policies and procedures


- Provide comprehensive advice on all aspects of the employment relationship


- Develop relationships with business leaders and HR RL- s when working in partnership on identified strategic initiatives which have an ER impact by scoping and providing project management expertise to achieve business goal


- Review ER trends, assess impact and develop/implement solutions


- Drive continuous review and benchmarking activities to ensure ER service is best in class


- Conduct Grievance Investigations under the Grievance and Complaints Procedure and under the India based Policies


- Manage the ER Impact of any business related change management.


- Understand, interpret and analyze changes in India Employment Law in order to develop proactive solutions whilst maintaining compliance


- Understand and align to HR Relationship Model


- Communicate effectively with HR colleagues on issues which impact their business area


- Harness and develop new and existing technology to drive efficient and cost effective service delivery to the business


- Deliver ad hoc projects


- ER Analytics - making of dashboards and creation/maintenance of data


Critical Challenges - 

- Maintain appropriate level of AMEX business knowledge


- Identify trends and proactively address risk areas


- Maintain consistent approach to ER across business units whilst understanding and ensuring that a customized solution is offered


- Maintain appropriate level of overall Business, HR (including ER) knowledge


- Foster effective partnerships with the business and HR Community in order to facilitate effective HR Delivery


- Change management agent


- Ensure underlying Company values based ethos is demonstrated in all employee focused transactions


- Continuous process measurement and improvement


- Maintain strong external industry/professional focus


- Ensure underlying Company values based ethos is demonstrated in all employee focused transactions


- Continuous process measurement and improvement


- Maintain strong external industry/professional focus


- Solid understanding of employment regulations to enable understanding of policies for interpretation.


- Open to travel to any location within India for work related travel


Qualification:

- Post-Graduation Degree or equivalent in HR from Tier 1 Institute

- ER experience or HR Generalist with strong focus on ER


- Business Acumen-Financial Services & Banking Industry Knowledge


Qualifications


Required Skills:


- Expert application / interpretation of India legislation across all key HR Policies

- Self-starter with effective Communication and Presentation skills (Written and Verbal)


- Proven track record of effectively managing multi-location and multi-level stakeholders


- Sound analytical, critical thinking, problem-solving and negotiating skills, with the ability to understand broad HR issues and to resolve conflict situations


- Competence to effectively manage multiple tasks and priorities within stringent timelines


- Demonstrated ability to influence without authority


- Strong collaboration mindset with proven capability to work with cross-functional teams


- Innovative and Breakthrough Thinking aptitude


- Effective change and project management skills


- Advanced knowledge of Microsoft tools skill (Excel, Visio & Power point)


- High executive presence


Schedule (Full-Time/Part-Time): Full-time


Job type- Permanent


Industry Type - Human Resources

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