Neha Singh 
Vice President, Enterprise Business Intelligence Engineering

Khushboo Kumar 
Service Delivery Lead

Rohit Bairagi 
Lead Credit Specialist

Job Description : The primary focus of this role is ensuring profitable relationships with key merchant partners. This role will redefine relationships to be more condition-based through understanding the needs of key merchants in a rapidly evolving payments industry environment. Reinforcing core American Express value and strategy against these needs, along with emerging market-place technologies, will be critical. The incumbent will : - Own the relationship with key merchants in an effort to drive charge volume, grow transactions and increase merchant satisfaction - Enhance premium value delivery to the accounts to minimize D.R. erosion and enable - value recapture. - Drive network enhancement initiatives - Manage a portfolio of key/potential accounts in market, providing proactive servicing to the most important partners and reactively manage the remainder - Influence leadership and other levels in the partner organization - Support in Fraud Prevention / Education - Work with Central Marketing Organization to support select industry initiatives - Outperform competition and expand our capabilities - Own at least 1 industry for analyzing trends, competitor activities and best practices from the basket of managed industry partners (i.e. T&amp;E, E-commerce, Retail, Entertainment etc.) - Work closely with accounts and the American Express back office teams to ensure that all technical and financial issues are resolved quickly and efficiently. - Develop and implement targeted marketing campaigns that will both deliver additional cardmember benefits and drive spend with accounts. Critical Success Factors : - Portfolio planning and ongoing management of accounts against plan - Development and implementation of Industry and account-specific strategies - Develop in-depth understanding of the customer, identify operational issues and champion solutions that positively impact merchant partner satisfaction - Identify key trends, needs, developments &amp; competitive activities in client industries - Coordinate support resources including Marketing and Operations liaisons - Renegotiation of contracts within the portfolio - Manage an effective pipeline of opportunities, including network enhancement - Differentiate American Express value and build relationships for success - Provide support to key AXP activities, E.g. showcase/platform events Qualifications : - Minimum 4-6 years of experience post MBA with 3 years in a customer facing role. - Preferred industries include airlines, travel aggregators, payment processors, financial services etc. - AXP Issuer and Acquirer product knowledge. Prior merchant-facing experience will be a plus. - Strong influencing, collaboration and relationship-building skills. - Effective conflict resolution and negotiation skills - Superior servicing efficiency and customer sensitivity - Proven experience of Consultative Selling Process - Knowledge of internet/online and emerging payments will be an advantage - Post-graduation will be an advantage Job type- Permanent The Apply Button will redirect you to website. Please apply there as well. #NOLI

Mumbai

American Express - Client Manager - Merchant Relationships 

American Express - Client Manager - Merchant Relationships  ,Job Description for American Express - Client Manager - Merchant Relationships  in American Express in  Mumbai for (4-6) years of experience. Apply Now!

Job Description for American Express - Client Manager - Merchant Relationships  in American Express in  Mumbai for (4-6) years of experience. Apply Now!