05/12 American Express Recruitment Team
Recruitment Team at American Express

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American Express - City Manager (5-8 yrs)

Mumbai Job Code: 641056

Job Description :

- Manage a team of executives who would be generating and Closing New Acquisition Signing Leads In The Territory

- To Achieve Objective Of Coverage, Quality Of Signing For The Territory

- Ensuring Merchant Set Up, Welcome Call And Manage First 100 Days To Ensure Activation

- Follow Up On Customer / Employee Generated Leads

- Build Relationships For Success - Consultative Solution Selling To Ensure Long Term Relationship Building

- Owns The End To End Resolution Of Reported Surcharge & Suppression Cases

- Effective And Efficient Delivery Of Campaigns

- Proactive Identification Of Incremental Opportunities To Leverage All Client Contacts Based On Needs, While Potentially Leveraging Cross Selling Opportunities,

- Provides First Point Of Escalations From Other Contact Channels

- Reinforce And Demonstrate The Value Story To Retain Merchant And Promote Card Acceptance

- Develop In-Depth Understanding Of the Customers And Marketplace

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Qualifications :

- PG/Graduate with at least 5 years of experience in Sales & 2 years leadership

- Excellent communication skills

- Customer, Industry, Market and American Express Product Knowledge

- Strong consultative selling skills including excellent relationship building & management and time management skills.

- Effective conflict resolution and negotiation skills

- Ability to use quantitative data and analysis to sell value

- Strong team player

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